Housing Supervisor

AccorHotel; Riyadh; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Basiqat by Mantis is seeking a responsible Housing Supervisor to join our pre-opening team. You will oversee daily operations of Heartist accommodation facilities, ensuring a safe, clean, and well-maintained living environment in line with Saudi regulations and Accor standards.

As part of People & Culture, you will coordinate housing allocations, manage records, and support Heartist welfare and satisfaction, while maintaining occupancy reports and inventory controls.

Formación

• Diploma or bachelor's degree in Hospitality Management, Business Administration, Facilities Management, Human Resources, or a related field.
• Minimum 2-3 years of relevant experience in employee accommodation, housing supervision, staff welfare, or facilities operations.
• Experience in hotel or resort pre-opening operations is an advantage.
• Good understanding of accommodation management, room allocation, maintenance coordination, and inventory control.
• Familiarity with applicable Saudi Arabian accommodation, health, and safety requirements.
• Experience coordinating with maintenance teams, housekeeping services, and external service providers.
• Knowledge of employee welfare practices and accommodation administration.

Responsabilidades

• Supervise the daily operations of employee accommodation facilities and ensure compliance with established housing policies and procedures
• Manage room allocations, occupancy records, check-ins, check-outs and accommodation transfers
• Ensure accommodation assignments are aligned with approved housing entitlements, occupancy standards and operational requirements
• Maintain accurate and updated accommodation records, room inventories and occupancy reports
• Conduct regular inspections of accommodation rooms, common areas, kitchens, laundry facilities and recreational spaces
• Ensure accommodation facilities are maintained to high standards of cleanliness, safety, hygiene and comfort
• Monitor the condition and proper use of accommodation furniture, fixtures, equipment and shared facilities
• Ensure Heartists understand and comply with accommodation rules, regulations and community living standards

Conocimientos

Housing management

Organizational skills

Communication

Employee welfare

Coordination with departments

Educación

Hospitality / Admin degree

Descripción del empleo

Job Summary

Basiqat by Mantis is seeking a responsible organized and service-oriented Housing Supervisor to join our pre-opening team The successful candidate will be responsible for overseeing the daily operations of Heartist accommodation facilities ensuring a safe clean comfortable and well-maintained living environment in accordance with company policies applicable Saudi Arabian regulations and Accor standards As a key member of the People amp Culture team the Housing Supervisor will play an essential role in preparing employee accommodation facilities for the resort s opening coordinating housing allocations managing accommodation records and supporting Heartist welfare and satisfaction The role requires strong organizational skills attention to detail and a proactive approach to accommodation management facility coordination and employee relations .

Key Responsibilities

Heartist Accommodation Management

• Supervise the daily operations of employee accommodation facilities and ensure compliance with established housing policies and procedures
• Manage room allocations occupancy records check-ins check-outs and accommodation transfers
• Ensure accommodation assignments are aligned with approved housing entitlements occupancy standards and operational requirements
• Maintain accurate and updated accommodation records room inventories and occupancy reports
• Conduct regular inspections of accommodation rooms common areas kitchens laundry facilities and recreational spaces
• Ensure all accommodation facilities are maintained to appropriate standards of cleanliness safety hygiene and comfort
• Monitor the condition and proper use of accommodation furniture fixtures equipment and shared facilities
• Ensure Heartists understand and comply with accommodation rules regulations and community living standards

Pre-Opening Housing amp Accommodation Readiness

• Support the setup and operational readiness of Heartist accommodation facilities before the resort s opening
• Coordinate with the People amp Culture Manager to establish accommodation allocation plans based on the approved manpower and recruitment schedule
• Assist in developing accommodation policies housing guidelines check-in procedures and room allocation systems
• Coordinate the preparation of accommodation rooms furniture equipment linens and essential supplies prior to employee arrivals
• Work closely with Engineering Housekeeping Purchasing and external service providers to ensure accommodation facilities are ready for occupancy
• Maintain a pre-opening housing readiness checklist and monitor outstanding requirements
• Coordinate accommodation arrangements for newly recruited Heartists in line with their joining dates
• Identify potential accommodation shortages maintenance concerns and operational risks escalating them to the People amp Culture Manager
• Support the establishment of accommodation inventory controls inspection schedules and maintenance reporting procedures

Facility Maintenance amp Housekeeping Coordination

• Conduct routine accommodation inspections to identify maintenance issues safety concerns and facility deficiencies
• Coordinate with Engineering or approved maintenance service providers to ensure timely completion of repairs
• Monitor preventive maintenance schedules for accommodation facilities and equipment
• Coordinate accommodation cleaning pest control waste management and hygiene services
• Ensure common areas corridors kitchens bathrooms and recreational facilities are maintained in good condition
• Follow up on maintenance requests and maintain accurate records of completed and pending work
• Report significant facility defects or safety risks promptly to the People amp Culture Manager

Heartist Welfare amp Employee Relations

• Serve as the primary point of contact for Heartists regarding accommodation-related inquiries requests and concerns
• Promote a respectful inclusive and harmonious living environment
• Address accommodation complaints professionally and ensure timely follow-up and resolution
• Support the People amp Culture team in promoting Heartist well-being and satisfaction within accommodation facilities
• Conduct regular accommodation visits and maintain open communication with residents
• Support the implementation of accommodation-related engagement recreational and welfare initiatives
• Report serious accommodation concerns disputes or policy violations to the People amp Culture Manager
• Maintain confidentiality and professionalism when handling employee-related matters

Health Safety amp Regulatory Compliance

• Ensure accommodation facilities comply with applicable Saudi Arabian regulations safety requirements and company policies
• Conduct regular safety inspections and report potential hazards or non-compliance
• Monitor fire safety equipment emergency exits evacuation procedures and other essential safety arrangements in coordination with responsible departments
• Ensure appropriate hygiene and sanitation standards are maintained throughout accommodation facilities
• Coordinate with relevant departments on emergency preparedness and incident reporting
• Maintain accommodation inspection records safety checklists and incident documentation
• Promote awareness of accommodation safety procedures and responsible facility usage among Heartists

Accommodation Inventory amp Cost Control

• Maintain accurate records of accommodation furniture appliances equipment keys and other assigned assets
• Monitor the issuance return and condition of accommodation-related items
• Coordinate with Purchasing and Finance on accommodation supplies and approved purchasing requirements

Diploma or bachelor's degree in Hospitality Management, Business Administration, Facilities Management, Human Resources, or a related field.

Minimum 2 3 years of relevant experience in employee accommodation, housing supervision, staff welfare, or facilities operations.

Previous experience managing employee accommodation within hotels, resorts, or hospitality organizations is highly desirable.

Experience in hotel or resort pre-opening operations is an advantage.

Good understanding of accommodation management, room allocation, maintenance coordination, and inventory control.

Familiarity with applicable Saudi Arabian accommodation, health, and safety requirements.

Experience coordinating with maintenance teams, housekeeping services, and external service providers.

Knowledge of employee welfare practices and accommodation administration.

Skills & Competencies

• Strong organizational and administrative skills.
• Excellent communication and interpersonal abilities.
• Good command of English; Arabic proficiency is highly desirable.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle employee accommodation concerns professionally and confidentially.
• High attention to detail and commitment to cleanliness, safety, and employee well-being.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to maintain accurate accommodation records, occupancy reports, and inventory registers.
• Strong coordination skills and ability to follow up effectively with different departments.
• Ability to manage multiple priorities and respond promptly to operational requirements.
• Proactive, responsible, and service-oriented approach.
• Ability to work independently with minimal supervision.
• Flexibility and adaptability to the demands of a pre-opening environment.