Assistant Outlet Manager

SWISSOTEL; Medina; On-site; SAR 134,000 - 201,000; Full time

Job summary

SWISSOTEL Medina is seeking a proactive Outlet Supervisor to manage daily operations, lead a service team, and ensure exceptional guest experiences. You will coordinate with Kitchen and Stewarding, uphold hygiene and safety standards, and drive smooth service flow across outlets.

Ideal candidates have 2–3 years in Food & Beverage operations, supervisory experience, and strong English communication. The role requires a professional appearance and ability to train and motivate staff to maintain

Qualifications

• Good English communication skills, both written and spoken.
• Proven leadership and team supervision abilities in F&B.
• Strong knowledge of hospitality operations and service standards.
• Experience with POS systems and restaurant workflows.
• Ability to train, guide and coach team members.

Responsibilities

• Assist the Outlet Manager in daily outlet operations.
• Ensure outlet is ready before service with table setup, buffet presentation, cleanliness, equipment and staff readiness.
• Supervise the team during service to ensure smooth operations and guest satisfaction.
• Check standards before, during, and after service and ensure proper handovers.
• Coordinate with Kitchen and Stewarding for seamless service.
• Monitor service flow and support the team as needed.
• Maintain hygiene and food safety standards across service areas.
• Oversee cost control, equipment usage and wastage reduction.
• Prepare and review daily reports and shift handover notes.

Skills

English communication

Leadership

Guest service

Hospitality operations

Training and coaching

Tools

POS systems

MS Word

MS Excel

PowerPoint

Job description

Daily Operations

• Assist the Outlet Manager in managing the daily operation of the outlet
• Ensure that the outlet is ready before each service including table setup buffet presentation cleanliness equipment and staff readiness
• Supervise the team during service to ensure smooth operations and good guest service
• Check the outlet regularly before during and after service to ensure that all standards are followed
• Ensure that opening closing and shift handover procedures are completed properly
• Monitor the service flow and support the team whenever needed
• Ensure that food is replenished on time and that buffet presentation and table maintenance meet the required standards
• Coordinate with the Kitchen and Stewarding teams to ensure smooth service
• Identify and solve daily operational issues within the limits of assigned authority
• Ensure that all instructions from the Outlet Manager are followed and completed

Team Supervision and Training

• Guide and supervise team members in their daily duties
• Conduct daily briefings as required to communicate operational updates guest expectations promotions and service standards
• Ensure that employees follow their duty schedules and comply with attendance uniform grooming and hygiene standards
• Provide on-the-job training and coaching to improve employees skills and performance
• Identify employees who need additional training and inform the Outlet Manager
• Follow up with employees after training to ensure that they apply what they have learned
• Support new employees during their training and help them understand the outlet s procedures and standards
• Encourage teamwork discipline and professional behavior among all team members
• Inform the Outlet Manager of any employee performance issues or training needs

Guest Experience

• Ensure that guests receive friendly professional and efficient service
• Communicate with guests during service to check their satisfaction and identify any concerns
• Handle guest complaints professionally and resolve routine issues within the assigned authority
• Inform the Outlet Manager about serious complaints or issues that require management attention
• Follow up on guest complaints and requests to ensure that they are resolved
• Record and follow up on guest feedback through the hotel s approved systems including SSM and ALICE where applicable
• Ensure that guest preferences special requests and food allergies are communicated correctly to the relevant team members
• Support the team in recognizing loyalty program members and providing personalized service

Hygiene Safety and Quality

• Ensure that all employees follow the hotel s hygiene food safety and safety procedures
• Check the cleanliness of the outlet buffet stations service areas and equipment
• Ensure that employees follow personal hygiene and food handling standards
• Monitor food presentation and replenishment to maintain the required quality
• Report any equipment problems maintenance issues or safety concerns to the relevant department and the Outlet Manager
• Follow up on maintenance requests and other issues until they are resolved
• Ensure that any problems identified during inspections are corrected on time
• Report any failure to follow hotel standards or procedures to the Outlet Manager

Cost Control and Equipment

• Ensure that employees use operating equipment and supplies properly and avoid unnecessary waste or damage
• Monitor food and beverage wastage and report any unusual losses to the Outlet Manager
• Ensure that all orders and payments are processed correctly through the POS system
• Ensure that discounts complimentary items and other transactions follow hotel procedures and approval requirements
• Support the Outlet Manager in managing staff deployment according to business needs
• Check that the outlet has the necessary equipment and supplies before service
• Report shortages breakages and equipment problems and follow up on the required action
• Suggest practical ways to improve daily operations and reduce unnecessary waste

Follow-Up and Reporting

• Keep the Outlet Manager informed about daily operations guest feedback staffing issues and other important matters
• Prepare daily reports and shift handover reports as requested by the Outlet Manager
• Follow up on assigned tasks and ensure that they are completed within the agreed time
• Keep track of pending maintenance requests guest complaints and other operational issues
• Coordinate with the relevant departments and follow up until outstanding issues are resolved
• Ensure that all important information is communicated properly between shifts
• Follow up on instructions given by the Outlet Manager and report the progress
• Inform the Outlet Manager about repeated problems and suggest possible solutions

Coordination with Other Departments

• Maintain good communication with the Kitchen Stewarding Engineering Housekeeping Front Office and other departments
• Follow up on guest requests and operational requirements with the relevant departments
• Support the Outlet Manager in implementing new procedures service improvements and operational initiatives
• Assist with VIP arrangements special events and other activities as required
• Maintain good working relationships with colleagues and other departments

Food & Beverage certifications will be an advantage.

Requirements

• Minimum 2 3 years of relevant experience in Food & Beverage operations, preferably in a five-star hotel.
• Previous experience in a supervisory role is preferred.
• Good English communication skills, both written and spoken.
• Basic knowledge of Microsoft Word, Excel, and PowerPoint.
• Knowledge of restaurant operations, POS systems, and food safety standards.
• Good communication and leadership skills.
• Ability to train, guide, and support team members.
• Good organizational skills and attention to detail.
• Ability to follow up on tasks and ensure they are completed on time.
• Ability to work under pressure and manage daily operational challenges.
• Positive attitude, self-motivation, and a strong focus on guest satisfaction.
• Must maintain a professional appearance and grooming standard at all times.