Training Supervisor

AccorHotel; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Basiqat by Mantis is seeking a passionate Training Supervisor to join our pre-opening team in Riyadh. You will coordinate and monitor learning initiatives to support performance, service excellence, and growth, aligning with Accor and Mantis standards.

As a key member of People & Culture, you will organize training calendars, onboarding, and brand immersion programs while ensuring compliance and continuous improvement in a luxury setting.

Qualifications

• Bachelor's degree in a related field (HR, Hospitality, Education, Business)
• 2–3 years of training/learning & development or hospitality operations with training responsibilities
• Experience in luxury hotels/resorts or internationally recognized brands is desirable
• Pre-opening hotel/resort experience is an advantage
• Experience with LMS and digital training platforms

Responsibilities

• Coordinate and implement the resort's annual training and development plan.
• Conduct training needs assessments with department heads to identify skills gaps.
• Design, organize, and deliver training covering guest service, leadership, and operational competencies.
• Facilitate engaging classroom sessions, workshops, and on-the-job training.
• Support departmental trainers and promote a continuous learning culture.
• Develop pre-opening training calendar and onboarding programs.
• Coordinate brand immersion and service culture training for Heartists.
• Maintain training records, reports, and compliance.
• Collaborate with People & Culture and other departments on employee development.

Skills

Presentation skills

Facilitation

Communication

Public speaking

Organizational skills

MS Office (PowerPoint, Excel)

Education

Bachelor's degree in HR/ Hospitality/Education/Business

Tools

LMS experience

Job description

Job Summary

Basiqat by Mantis is seeking a passionate creative and highly organized Training Supervisor to join our pre-opening team The successful candidate will be responsible for coordinating delivering and monitoring learning and development initiatives that support employee performance service excellence and organizational growth As a key member of the People amp Culture team the Training Supervisor will play an essential role in preparing our Heartists for the resort s opening establishing a strong learning culture and ensuring alignment with Accor and Mantis brand standards

Key Responsibilities

Learning & Development

• Coordinate and implement the resort s annual training and development plan in alignment with business objectives and brand standards
• Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities
• Design organize and deliver training programs covering guest service excellence communication leadership fundamentals professional development and operational competencies
• Facilitate engaging classroom sessions workshops practical training and interactive learning activities
• Support departmental trainers in developing and delivering effective on-the-job training
• Promote a continuous learning culture across all departments

Pre-Opening Training amp Readiness

• Develop and coordinate the pre-opening training calendar in collaboration with the People amp Culture Manager and department heads
• Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees
• Coordinate brand immersion service culture and luxury hospitality training to prepare Heartists for the resort s opening
• Support the implementation of Accor and Mantis brand training requirements
• Coordinate departmental training plans operational simulations and service readiness assessments
• Monitor training completion and identify gaps that may affect operational readiness
• Support the development of training materials presentations learning resources and departmental training checklists
• Ensure that mandatory training requirements are completed before opening where applicable

Brand Standards amp Service Excellence

• Promote Accor and Mantis service culture brand values and guest experience standards
• Deliver training programs focused on luxury service etiquette guest engagement personalization and service recovery
• Collaborate with Quality and operational departments to identify service improvement opportunities
• Support the implementation of guest experience and quality assurance training initiatives
• Reinforce sustainability awareness and responsible hospitality practices in line with the resort s eco-luxury positioning

Training Administration amp Reporting

• Maintain accurate training records attendance sheets evaluations and completion reports
• Monitor mandatory training compliance and follow up with departments on outstanding requirements
• Support the administration and utilization of applicable Accor digital learning platforms
• Prepare monthly training reports training calendars and learning and development updates
• Evaluate training effectiveness through feedback assessments and performance observations
• Maintain organized training materials and ensure the availability of required learning resources

Employee Development amp Engagement

• Support employee development initiatives career growth programs and internal talent development activities
• Coordinate training nominations and participation in relevant learning programs
• Assist in identifying high-potential employees and development opportunities
• Collaborate with the People amp Culture team on employee engagement recognition and cultural initiatives
• Encourage departmental participation in learning activities and knowledge-sharing sessions

Coordination amp Continuous Improvement

• Work closely with department heads to ensure training initiatives address operational needs
• Coordinate with external training providers and internal facilitators when required
• Monitor learning and development trends and recommend improvements to training delivery
• Support internal audits and training-related compliance requirements
• Perform additional learning and development duties as assigned by the People amp Culture Manager

Qualifications

Education & Experience

Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field

Minimum 2 3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities

Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable

Experience in hotel or resort pre-opening operations is an advantage

Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods

Knowledge of luxury hospitality service standards and employee development practices

Experience using learning management systems (LMS) and digital training platforms is preferred

Train-the-Trainer certification or other relevant professional training qualifications are an advantage

Skills & Competencies

• Excellent presentation, facilitation, and public-speaking skills
• Strong communication and interpersonal abilities
• Excellent command of English; Arabic proficiency is highly desirable
• Ability to design and deliver engaging, interactive training sessions
• Strong organizational, planning, and time-management skills
• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word
• Creativity and enthusiasm for learning and employee development
• Strong attention to detail and ability to maintain accurate training records
• Ability to work collaboratively with employees and managers across different departments
• Strong problem-solving skills and a proactive approach to continuous improvement
• Passion for luxury hospitality, service excellence, and people development
• Flexibility and adaptability to the demands of a pre-opening environment