Hotel CCTV Surveillance Operator (Flexible Shifts)

SOFITEL; Medina; On-site; SAR 39,000 - 61,000; Full time

Job summary

Sofitel in Medina seeks a CCTV Operator to monitor hotel CCTV and surveillance across guest areas, entrances, exits, and back-of-house spaces. You will identify suspicious activities, report to Security, respond to incidents, and maintain accurate logs while ensuring confidentiality of recordings.

Ideal candidates have high school completion, experience in security roles in hospitality, and strong observation, communication, and reporting skills.

Qualifications

• High School Diploma or equivalent; additional security-related training is an advantage.
• Previous experience as a CCTV Operator or in a security role, preferably within a hotel or hospitality environment.
• Good knowledge of CCTV surveillance systems and monitoring procedures.
• Basic computer skills and ability to operate security monitoring software.
• Good observation and attention to detail.
• Strong communication and reporting skills.
• Ability to remain calm and focused during emergency situations.
• High level of integrity, confidentiality, and professionalism.
• Ability to work flexible shifts, including nights, weekends, and public holidays.
• Fluency in English, additional languages are a plus.

Responsibilities

• Monitor CCTV cameras and surveillance across hotel areas.
• Identify and report suspicious or unauthorized activities to Security supervisors.
• Respond promptly to security incidents and emergencies.
• Record and maintain logs of incidents and observations.
• Review and retrieve CCTV footage for investigations when requested.
• Ensure confidentiality and security of recordings and related information.
• Coordinate with Security, Front Office, Engineering, and other departments as needed.
• Report equipment malfunctions to Security Supervisor and IT/Engineering teams.
• Assist investigations by providing relevant footage and information per procedures.
• Perform other duties related to security and surveillance as assigned.

Skills

Observation

Communication

Security software

CCTV systems knowledge

Attention to detail

Education

High School Diploma or equivalent

Security-related training

Tools

Security monitoring software

Job description

Sofitel in Medina seeks a CCTV Operator to monitor hotel CCTV and surveillance across guest areas, entrances, exits, and back-of-house spaces. You will identify suspicious activities, report to Security, respond to incidents, and maintain accurate logs while ensuring confidentiality of recordings.

Ideal candidates have high school completion, experience in security roles in hospitality, and strong observation, communication, and reporting skills.