Hotel CCTV Operator: Surveillance & Incident Response

Sofitel; Makkah Region; On-site; SAR 50,000 - 73,000; Full time

Job summary

Accor in Saudi Arabia is seeking a CCTV Operator to monitor surveillance across hotel areas, document incidents, and assist in security investigations. You will record logs, retrieve footage, and coordinate with Security, Front Office, Engineering, and other departments. The role requires vigilance, integrity, and flexibility, including nights and weekends.

Fluency in English is preferred; additional languages are a plus. Prior hotel security experience is advantageous.

Qualifications

• High School Diploma or equivalent; security training is a plus.
• Previous CCTV Operator or security role experience preferred in hospitality.
• Good knowledge of CCTV surveillance systems and monitoring procedures.
• Basic computer skills and ability to operate security monitoring software.
• Strong observation, reporting, and communication abilities.
• Ability to stay calm and focused during emergencies.

Responsibilities

• Monitor CCTV cameras and surveillance systems across hotel areas.
• Maintain continuous observation of guest areas, entrances, exits, back-of-house areas, parking areas, and sensitive locations.
• Identify and report suspicious activities to Security Supervisor or Management.
• Respond promptly to security incidents and emergencies.
• Record and maintain logs of incidents and observations.
• Review and retrieve CCTV footage for investigations or follow-up.
• Coordinate with Security, Front Office, Engineering, and other departments.
• Report equipment malfunctions and communicate with IT/Engineering.
• Assist investigations by providing relevant CCTV footage.

Skills

Observation skills

Communication

Attention to detail

Report writing

Calm under pressure

Education

High School Diploma

Tools

CCTV systems

Security monitoring software

Job description

Accor in Saudi Arabia is seeking a CCTV Operator to monitor surveillance across hotel areas, document incidents, and assist in security investigations. You will record logs, retrieve footage, and coordinate with Security, Front Office, Engineering, and other departments. The role requires vigilance, integrity, and flexibility, including nights and weekends.

Fluency in English is preferred; additional languages are a plus. Prior hotel security experience is advantageous.