Hospitality Operations Leader — Drive Guest Experience

Hilton; Makkah Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

Hilton in Saudi Arabia is seeking an Operations Manager to lead daily hotel operations and deliver memorable guest experiences. You will oversee Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen and Recreation, ensuring Hilton standards are met.

The role emphasizes staff training, cost control, compliance with safety procedures, and strategic collaboration with senior management to optimize profitability while maintaining exceptional service.

Responsibilities

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
• Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
• Train team members and implement Hilton standard and related departmental regulations.
• Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
• Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.

Job description

Hilton in Saudi Arabia is seeking an Operations Manager to lead daily hotel operations and deliver memorable guest experiences. You will oversee Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen and Recreation, ensuring Hilton standards are met.

The role emphasizes staff training, cost control, compliance with safety procedures, and strategic collaboration with senior management to optimize profitability while maintaining exceptional service.