Help Desk Specialist

McDonald's Saudi Arabia Central, Eastern, & Northern Regions; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Riyadh International Catering Corporation (RICC) drives McDonald’s Saudi Arabia IT operations, supporting new store openings with robust systems and reliable connectivity.

The role installs and maintains IT infrastructure, troubleshoots issues, and coordinates with vendors to ensure smooth store performance and timely reporting.

Qualifications

• 1 to 2 years experience in a related field.
• Good knowledge of Microsoft operating systems, hardware, and software.
• Bachelor's Degree in Information Technology or related field

Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
• Identify and elevate urgent technical issues to the appropriate teams.
• Communicate with users and resolve IT-related problems efficiently.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Education

Bachelor's Degree in Information Technology or related field

Job description

McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. Furthermore, the menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.

About the Role

Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.

Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
• Identify and elevate urgent technical issues to the appropriate teams.
• Communicate with users and resolve IT-related problems efficiently.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Qualifications & Requirements

• 1 to 2 years experience in a related field
• Good knowledge of Microsoft operating systems, hardware, and software
• Bachelors Degree in Information Technology or related field