Application Consultant

McDonald's Saudi Arabia Central, Eastern, & Northern Regions; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

McDonald’s Saudi Arabia is seeking an experienced ServiceNow Administrator to administer, configure and continuously improve the ServiceNow platform that underpins HR and IT service delivery.

You will translate business requirements into scalable solutions, build integrations with SAP SuccessFactors and Microsoft Dynamics 365 F&O, and develop reports and dashboards to enhance operational visibility and decision-making.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred.
• ITIL, Microsoft, and additional ServiceNow certifications are advantageous.

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring optimal performance, security, and reliability.
• Configure and enhance workflows, automations, catalogs, and business applications within ServiceNow.
• Support and improve HR Service Delivery (HRSD) capabilities, including case management and employee services.
• Gather business requirements and translate them into scalable application solutions.
• Build and maintain integrations between ServiceNow, SAP SuccessFactors, Microsoft Dynamics 365 F&O, and other business applications.
• Provide advanced application support, troubleshooting, and root cause analysis.
• Develop reports, dashboards, and analytics to improve operational visibility and decision-making.
• Collaborate with internal stakeholders and external vendors to deliver enhancements and projects successfully.

Skills

ServiceNow Administration

HR Service Delivery

ITSM

Flow Designer

IntegrationHub

Service Catalog

REST APIs

SOAP APIs

Identity management

Power Platform

Power BI

Microsoft Azure

Enterprise application integrations

Education

Bachelor's degree in Computer Science/Information Systems/Software Engineering

ServiceNow Certified System Administrator (CSA)

ITIL and additional ServiceNow certifications

Tools

Power Platform

Power BI

Microsoft Azure

SAP SuccessFactors

Microsoft Dynamics 365 F&O

Job description

McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. Furthermore, the menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.

About the Role

Responsible for administering, configuring and continuously improving the ServiceNow platform, which underpins a significant portion of the organisation's HR and IT service delivery. The role includes acting as an application consultant across the wider applications estate, translating business requirements from all functions into configured, well-documented and reliable application solutions.

Key Responsibilities

• Administer and maintain the ServiceNow platform, ensuring optimal performance, security, and reliability.
• Configure and enhance workflows, automations, catalogs, and business applications within ServiceNow.
• Support and improve HR Service Delivery (HRSD) capabilities, including case management and employee services.
• Gather business requirements and translate them into scalable application solutions.
• Build and maintain integrations between ServiceNow, SAP SuccessFactors, Microsoft Dynamics 365 F&O, and other business applications.
• Provide advanced application support, troubleshooting, and root cause analysis.
• Develop reports, dashboards, and analytics to improve operational visibility and decision-making.
• Collaborate with internal stakeholders and external vendors to deliver enhancements and projects successfully.

Experience

• 4-6 years of experience in enterprise application administration, configuration, and support.
• Minimum 3 years of hands‑on ServiceNow administration and configuration experience.
• Experience with ERP and/or HCM platforms such as Microsoft Dynamics 365 F&O or SAP SuccessFactors.
• Strong understanding of business processes across HR, Finance, Operations, and Supply Chain.

Technical Skills

• ServiceNow Administration and Configuration.
• HR Service Delivery (HRSD) and ITSM modules.
• Flow Designer, Business Rules, Client Scripts, IntegrationHub, and Service Catalog.
• REST/SOAP APIs, integrations, and identity management.
• Power Platform, Power BI, Microsoft Azure, and enterprise application integrations.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred.
• ITIL, Microsoft, and additional ServiceNow certifications are advantageous.