Mgr-IT

Sheraton Hotels & Resorts; Medina; On-site; SAR 60,000 - 80,000; Full time

Job summary

Sheraton Hotels & Resorts is looking for an IT Manager in Medina, Saudi Arabia. The role involves providing technical support, managing technology budgets, and ensuring compliance with IT policies.

The ideal candidate will possess strong customer service skills and technical troubleshooting capabilities, with at least 2-4 years of experience in the Information Technology sector. This full-time position offers opportunities to work directly with sophisticated technology systems.

Qualifications

• 2-4 years experience in Information Technology or related area.
• System-related professional certifications desired.

Responsibilities

• Provide first-and second-level IT support including repairs and installations.
• Manage technology needs within budget targets and compliance with policies.
• Assist in disaster recovery and technical guidance.

Skills

Customer service skills

Technical troubleshooting

Budget management

Knowledge of IT systems

Education

High school diploma or GED

2-year degree in Business Administration or IT

Tools

Desktops and peripherals

Telecommunications systems

Local servers/networks

Job description

Additional Information

Job Number: 26075823

Job Category: Information Technology

Location: Central Area District, Al-Madinah Al-Munawarah, Saudi Arabia, Saudi Arabia

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education And Experience

Required

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property/properties.
• Responds to inquiries from customers/vendors/peer group.
• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates support for all Marriott approved technology solutions (i.e., mobility devices, GPS) and Request Center Processes.
• Supports guest and associate internet access requirements.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support.
• Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK1) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.