ServiceNow Applications Consultant – HR & IT Solutions

McDonald's Saudi Arabia Central, Eastern, & Northern Regions; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

McDonald’s Saudi Arabia is seeking an experienced ServiceNow Administrator to administer, configure and continuously improve the ServiceNow platform that underpins HR and IT service delivery.

You will translate business requirements into scalable solutions, build integrations with SAP SuccessFactors and Microsoft Dynamics 365 F&O, and develop reports and dashboards to enhance operational visibility and decision-making.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred.
• ITIL, Microsoft, and additional ServiceNow certifications are advantageous.

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring optimal performance, security, and reliability.
• Configure and enhance workflows, automations, catalogs, and business applications within ServiceNow.
• Support and improve HR Service Delivery (HRSD) capabilities, including case management and employee services.
• Gather business requirements and translate them into scalable application solutions.
• Build and maintain integrations between ServiceNow, SAP SuccessFactors, Microsoft Dynamics 365 F&O, and other business applications.
• Provide advanced application support, troubleshooting, and root cause analysis.
• Develop reports, dashboards, and analytics to improve operational visibility and decision-making.
• Collaborate with internal stakeholders and external vendors to deliver enhancements and projects successfully.

Skills

ServiceNow Administration

HR Service Delivery

ITSM

Flow Designer

IntegrationHub

Service Catalog

REST APIs

SOAP APIs

Identity management

Power Platform

Power BI

Microsoft Azure

Enterprise application integrations

Education

Bachelor's degree in Computer Science/Information Systems/Software Engineering

ServiceNow Certified System Administrator (CSA)

ITIL and additional ServiceNow certifications

Tools

Power Platform

Power BI

Microsoft Azure

SAP SuccessFactors

Microsoft Dynamics 365 F&O

Job description

McDonald’s Saudi Arabia is seeking an experienced ServiceNow Administrator to administer, configure and continuously improve the ServiceNow platform that underpins HR and IT service delivery.

You will translate business requirements into scalable solutions, build integrations with SAP SuccessFactors and Microsoft Dynamics 365 F&O, and develop reports and dashboards to enhance operational visibility and decision-making.