Head of HR Quality Assurance

Confidentiel; Dammam; On-site; SAR 180,000 - 300,000; Full time

Job summary

Confidentiel is seeking a senior Leader to head the HR Quality Assurance unit, ensuring accurate, compliant HR operations across the organization. You will own the authority framework, design proactive controls, and deliver analytical reports to support senior management decisions.

The role requires 8–10 years in HR operations with audit/QA/controls experience, plus hands-on ERP/HCM experience (Oracle HCM or SAP SuccessFactors).

Qualifications

• Bachelor’s degree in Business Administration, Human Resources or MIS.
• Master’s degree in a related field is an advantage.
• 8–10 years in HR operations, including audit/QA/controls.

Responsibilities

• Direct and supervise the HR QA unit to meet objectives and KPIs.
• Develop proactive control strategies and annual QA/audit plans.
• Ensure HR operations comply with Saudi Labor Law and HR policies.
• Lead audit readiness and coordination with internal/external auditors.
• Provide management with analytics, trends and QA dashboards.

Skills

HR operations

Audit & QA

Internal controls

Leadership

ERP/HCM

Education

Bachelor’s degree in Business Administration, Human Resources or MIS

Master’s degree in a related field

Tools

Oracle HCM

SAP SuccessFactors

Job description

Lead the HR Quality Assurance unit to make sure HR operations across the organization are accurate, compliant and efficient. The role develops proactive control strategies, owns the HR delegation of authority framework, and provides analytical reports that support senior management decisions.

2. Key Responsibilities

• Direct and supervise the HR QA unit, and make sure it meets its annual objectives and KPIs.
• Build and develop the QA team, set individual objectives and manage their performance.
• Prepare the unit’s annual QA and audit plan in line with HR and business priorities.

Governance & Internal Controls

• Develop and update the HR Authority Matrix / Delegation of Authority so that duties are clearly separated.
• Design proactive controls and preventive checkpoints across key HR processes, including payroll, onboarding, contracts, benefits, end of service and personnel actions.
• Make sure HR operations comply with Saudi Labor Law, GOSI, Qiwa, Mudad, WPS, Nitaqat and internal policies.
• Work with internal and external auditors, and lead HR’s preparation for audit reviews.

Quality Reviews & Process Improvement

• Carry out periodic reviews of HR transactions and data, prioritised by risk, to find errors, gaps and control weaknesses.
• Identify current problems in how HR processes are carried out and prepare structured improvement plans.
• Coordinate between HR departments to reduce task conflicts and improve workflow, including within the ERP/HCM system.
• Follow up agreed corrective and improvement actions until they are closed, and check that they worked.

Reporting & Analytics

• Review and approve the monthly and quarterly QA reports submitted to the HR Director.
• Give senior management analysis, trends and risk indicators to support their decisions.
• Keep a register of findings and a dashboard showing QA status across all business units.

Education

• Bachelor’s degree in Business Administration, Human Resources or Management Information Systems.
• A Master’s degree in a related field is an advantage.

Experience

• 8–10 years in HR operations, including solid experience in audit, quality assurance or internal controls.
• At least 3 years in a supervisory or managerial role.
• Experience in a multi-entity organization or an HR shared services environment is preferred.
• Hands-on experience with ERP/HCM systems such as Oracle HCM or SAP SuccessFactors.