HR Operations Supervisor

Al Qadisiyah; Eastern Province; On-site; SAR 120,000 - 190,000; Full time

Job summary

Al Qadisiyah is seeking an HR Operations Supervisor to oversee all HR operations and government relations activities in line with Saudi labor laws. The role includes payroll coordination, employee services, and managing government platforms such as Qiwa, Muqeem, GOSI, and MHRSD.

You will lead a small team, ensure policy compliance, drive process improvements, and support Saudization initiatives while handling employee relations and transactions across the organization.

Qualifications

• Bachelor's degree in HR or related field.
• HR professional certification preferred.
• 5–8 years progressive HR experience.
• 2–3 years in a HR supervisory role.
• Experience in HR operations and labour law compliance.
• Experience handling government relations in Saudi Arabia.

Responsibilities

• Oversee end-to-end employee lifecycle processes and payroll coordination.
• Supervise HR operations and administrative activities.
• Ensure HR policies and practices are implemented consistently.
• Lead HR operational projects and process improvements.
• Monitor Saudization and support workforce planning.
• Manage government relations with ministries and authorities.
• Ensure compliance with Saudi Labor Law and company policies.
• Coordinate visa, iqama, licenses, and government documentation.
• Handle employee relations, grievances, and investigations.
• Supervise HR coordinators and staff.

Skills

HR Operations

Payroll coordination

Employee lifecycle

Labour law compliance

Government relations

Regulatory compliance

Employee relations

Education

Bachelor's degree in HR or related field

Tools

Qiwa

Muqeem

GOSI

Mudad

Job description

Job Overview

HR Operations Supervisor is responsible for overseeing all Human Resources Operations and Government Relations activities to ensure full compliance with Saudi labor laws and regulatory requirements. The role manages employee lifecycle processes HR administration payroll coordination employee services and government platforms including Qiwa Muqeem GOSI Mudad Ministry of Human Resources & Social Development MHRSD and other relevant authorities

Key Responsibilities

• Manage end-to-end employee lifecycle processes including onboarding orientation employee transfers promotions contract management probation management contract renewals employee movements and offboarding activities
• Supervise daily HR operations and administrative activities to ensure efficient and consistent service delivery
• Ensure HR policies procedures and employment practices are implemented consistently across the organization
• Supervise HR coordinators and administrative staff providing guidance support and performance oversight
• Manage leave administration attendance records and payroll inputs in coordination with relevant departments
• Ensure HR systems databases employee records and personnel files are accurately maintained regularly updated and treated confidentially
• Oversee employment contracts probation periods renewals amendments probation confirmations and related employee documentation
• Administer employee benefits medical insurance leave programmes and other employee support services
• Ensure compliance with Saudi Labor Law company policies and internal HR procedures
• Lead HR operational projects and continuous process improvement initiatives
• Monitor Saudization Nitaqat requirements and support workforce planning and reporting activities
• Support performance management employee engagement and employee relations initiatives from an operational and administrative perspective
• Manage disciplinary actions investigations and grievance procedures in accordance with labor regulations and company policies

Government Relations

• Lead all government relations activities with relevant ministries regulatory authorities and external service providers
• Manage company accounts on government platforms including Qiwa Muqeem GOSI Mudad Balady Ryadhi Absher Business Ministry of Commerce and other applicable systems
• Oversee visa issuance work permits Iqama renewals employee transfers exit re-entry visas final exit process and other immigration-related activities
• Ensure timely renewal of company licenses commercial registrations certificates permits and other statutory documentation
• Coordinate employee registrations social insurance matters labour compliance requirements and related government transactions
• Ensure compliance with Saudi Labor Law Saudization Nitaqat requirements labour inspections and regulatory obligations
• Monitor changes in labour laws and government regulations and advise management on required actions
• Maintain accurate records of government documentation employee permits visa status and expiration dates
• Coordinate government inspections audits inquiries and regulatory reviews related to HR and employment matters
• Ensure timely submission of statutory reports filings and compliance documentation
• Support expatriate employee immigration residency and employment documentation processes
• Supervise all government-related HR transactions and compliance activities

Compliance & Employee Relations

• Ensure compliance with labor laws company policies and statutory requirements Assist in handling employee grievances and disciplinary matters Support internal investigations while maintaining confidentiality Participate in internal and external HR audits Recommend improvements to HR policies and operational procedures

Leadership & Supervision

• Supervise coach and develop HR Operations team members Allocate workloads and monitor performance and support team effectiveness Support the establishment and monitoring of departmental KPIs and service standards Promote a culture of customer service accountability compliance and continuous improvement

Requirements

• Bachelor s degree in Human Resources Business Administration or a related field
• HR professional certification SHRM-CP PHR CIPD or equivalent is preferred
• Government Relations certification or relevant professional accreditation is advantageous
• Experience5 8 years of progressive HR experience
• Minimum 2 3 years in a HR supervisory role
• Experience in HR Operations employee administration payroll coordination employee services and labour law compliance
• Experience handling government relations and regulatory compliance activities within Saudi Arabia