Guest Services Executive - Luxury Front Desk (Makkah)

Jumeirah; Saudi Arabia; On-site; SAR 50,000 - 84,000; Full time

Benefits offered by this job

Flights home

Health care packages

Hotel rate discounts

F&B benefits

Job summary

Jumeirah Jabal Omar in Makkah invites applications for a Guest Services Executive in Front Office. Welcome guests, check-in/out, respond to inquiries, and coordinate with Housekeeping, Concierge, and other departments to fulfill guest needs.

The ideal candidate has 1–2 years in hospitality customer service, a High School Diploma, and a Bachelor's in Hospitality Management, with strong English communication.

Qualifications

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• High School Diploma.
• Bachelor's degree in hospitality management, or a related field.
• Strong communication skills, both written and verbal.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Strong communication

Customer service

Education

High School Diploma

Bachelor's degree in Hospitality Management

Job description

Jumeirah Jabal Omar in Makkah invites applications for a Guest Services Executive in Front Office. Welcome guests, check-in/out, respond to inquiries, and coordinate with Housekeeping, Concierge, and other departments to fulfill guest needs.

The ideal candidate has 1–2 years in hospitality customer service, a High School Diploma, and a Bachelor's in Hospitality Management, with strong English communication.