Guest Experience Specialist

Accorhotel; Jeddah; Presencial; SAR 40 000 - 60 000; Tempo integral

Resumo da oferta

Accorhotel in Jeddah seeks Front of House professionals with strong guest service, handling reservations, check-in/out, VIP handling, and CRM.

Responsibilities include welcoming guests, coordinating with departments, resolving complaints, maintaining five-star service standards, and promoting services.

The role requires excellent communication, hospitality skills, and a professional image; prior experience in luxury hospitality is valued.

Qualificações

• Diploma or degree in Hospitality, Administration, or related field.
• Strong communication and guest-service orientation.
• Experience in front-of-house or reception preferred.
• Ability to handle reservations and inquiries professionally.
• Proficient in CRM and booking systems.
• Professional appearance and calm under pressure.

Responsabilidades

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries and coordinate with departments.
• Handle reservations and payment processing.
• Resolve guest issues and maintain service standards.
• Promote hotel services and loyalty programs.
• Maintain reception area cleanliness and organization.

Conhecimentos

Communication skills

Hospitality mindset

Organizational skills

Problem-solving

Customer service excellence

Formação académica

Diploma in Hospitality or Administration

Ferramentas

CRM systems

Booking systems

Descrição da oferta de emprego

Accorhotel in Jeddah seeks Front of House professionals with strong guest service, handling reservations, check-in/out, VIP handling, and CRM.

Responsibilities include welcoming guests, coordinating with departments, resolving complaints, maintaining five-star service standards, and promoting services.

The role requires excellent communication, hospitality skills, and a professional image; prior experience in luxury hospitality is valued.