Guest Services Associate – Trampoline Park

Jumpino; Makkah Region; On-site; SAR 39,000 - 58,000; Full time

Job summary

Jumpino Taif trampoline park is seeking a friendly Guest Services Associate to welcome guests, assist with check-ins and bookings, and handle payments, delivering a welcoming and professional experience from arrival to departure.

You will be the first contact for guests, answering inquiries, processing reservations, and supporting birthday parties and group bookings with a customer-first approach.

Qualifications

• Experience in customer service or guest-facing roles.
• Ability to handle cash and card payments.
• Strong communication and interpersonal skills.
• Flexible, punctual and presentable.

Responsibilities

• Welcome guests and provide friendly, professional customer service
• Manage guest check-ins, waivers, bookings, and payments
• Answer phone calls and respond to customer enquiries
• Assist with birthday parties, group bookings, and general reservations
• Support retail and front-desk transactions
• Handle customer questions and basic issue resolution
• Maintain a clean and organized reception area
• Coordinate with the operations and management teams when required

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Reliable/punctual

Education

High school diploma or equivalent

Tools

Booking systems

POS systems

Cash handling

Job description

We are looking for friendly, organized, and customer-focused Guest Services Associates to join our trampoline park team in Taif.

You will be one of the first points of contact for our guests, helping with check-ins, bookings, payments, enquiries, and ensuring visitors receive a welcoming and professional experience from arrival to departure.

Job Overview

We are looking for friendly, organized, and customer-focused Guest Services Associates to join our trampoline park team in Taif.

You will be one of the first points of contact for our guests, helping with check-ins, bookings, payments, enquiries, and ensuring visitors receive a welcoming and professional experience from arrival to departure.

Key Responsibilities

• Welcome guests and provide friendly, professional customer service
• Manage guest check-ins, waivers, bookings, and payments
• Answer phone calls and respond to customer enquiries
• Assist with birthday parties, group bookings, and general reservations
• Support retail and front-desk transactions
• Handle customer questions and basic issue resolution
• Maintain a clean and organized reception area
• Coordinate with the operations and management teams when required

Requirements

• Previous experience in customer service, reception, hospitality, or a similar guest-facing role is preferred
• Comfortable handling cash, card payments, booking systems, and POS systems
• Strong communication and interpersonal skills
• Ability to multitask in a busy environment
• Professional, friendly, and customer-focused attitude
• Reliable, punctual, and well-presented
• Basic computer skills
• High school diploma or equivalent
• Ability to work flexible shifts, including evenings, weekends, and public holidays

Why Join Us?

• Energetic and enjoyable work environment
• Guest-facing role with daily variety
• Supportive team culture
• Opportunities for development and career growth