Guest Services Associate – Trampoline Park

جامبينو; At Ta'if; On-site; SAR 33,000 - 60,000; Full time

Job summary

جامبينو in Taif is seeking a friendly Guest Services Associate to join our trampoline park team. You will be the first point of contact for guests, helping with check-ins, bookings, payments, and inquiries to ensure a welcoming and professional experience from arrival to departure.

Key duties include greeting guests, managing waivers and reservations, answering calls, coordinating with operations, and supporting front-desk tasks.

Qualifications

• Experience in customer service or guest-facing roles preferred.
• Comfort with cash, card payments, and POS systems.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Reliable, punctual, and well-presented.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional customer service.
• Manage guest check-ins, waivers, bookings, and payments.
• Answer phone calls and respond to customer enquiries.
• Assist with birthday parties, group bookings, and general reservations.
• Support retail and front-desk transactions.
• Handle customer questions and basic issue resolution.
• Maintain a clean and organized reception area.
• Coordinate with the operations and management teams when required.

Skills

Customer service

Reception

Hospitality

Cash handling

POS systems

Multitasking

Communication

Friendly attitude

Education

High school diploma

Tools

Booking systems

POS systems

Cash/card payments

Job description

We are looking for friendly, organized, and customer-focused Guest Services Associates to join our trampoline park team in Taif.

You will be one of the first points of contact for our guests, helping with check-ins, bookings, payments, enquiries, and ensuring visitors receive a welcoming and professional experience from arrival to departure.

Key Responsibilities

• Welcome guests and provide friendly, professional customer service
• Manage guest check-ins, waivers, bookings, and payments
• Answer phone calls and respond to customer enquiries
• Assist with birthday parties, group bookings, and general reservations
• Support retail and front-desk transactions
• Handle customer questions and basic issue resolution
• Maintain a clean and organized reception area
• Coordinate with the operations and management teams when required

Requirements

• Previous experience in customer service, reception, hospitality, or a similar guest-facing role is preferred
• Comfortable handling cash, card payments, booking systems, and POS systems
• Strong communication and interpersonal skills
• Ability to multitask in a busy environment
• Professional, friendly, and customer-focused attitude
• Reliable, punctual, and well-presented
• Basic computer skills
• High school diploma or equivalent
• Ability to work flexible shifts, including evenings, weekends, and public holidays

Why Join Us?

• Energetic and enjoyable work environment
• Guest-facing role with daily variety
• Supportive team culture
• Opportunities for development and career growth