Service One Agent – Telecommunication – Jumeirah Jabal Omar

Merex Investment Group; Saudi Arabia; On-site; SAR 78,000 - 100,000; Full time

Benefits offered by this job

F&B benefits

Hotel discounts

Health care

Flights home

Job summary

Jumeirah Jabal Omar in Saudi Arabia is recruiting a Service One Agent – Front Office to join the Front Office team. The role involves assisting guests with hotel services, reservations, and information, while coordinating with departments to fulfill requests and ensure smooth operations.

Ideal candidates will have a secondary education and strong problem-solving/decision-making skills. We offer an attractive salary in SAR with comprehensive benefits and travel opportunities for high performers.

Qualifications

• Secondary Education.
• Problem Solving and Decision-Making Skills.

Responsibilities

• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

Skills

Problem Solving

Education

Secondary Education

Job description

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding,operatesan exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed cityhotelsand exclusive residences. From the contemporary Maldivian island paradise at JumeirahOlhahaliIsland to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executiveloungeand meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Service One Agent– Front Officeto join Jumeirah Jabal Omar.

The main duties and responsibilities of this role:

• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Secondary Education.
• Problem Solving and Decision-Making Skills.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.