Controller-Rooms

Four Points by Sheraton; Saudi Arabia; On-site; SAR 36,000 - 60,000; Full time

Job summary

Four Points by Sheraton Riyadh is seeking a front desk associate to welcome guests, manage check-ins/check-outs, and coordinate with other departments to ensure a seamless stay. The role emphasizes greeting guests and maintaining Marriott brand standards during busy shifts in a bustling hotel environment.

You will pre-register guests, verify payments, and respond to requests with professionalism, while adhering to security and billing procedures to support smooth operations and guest

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks; block rooms.
• Run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.

Education

High school diploma or G.E.D. equivalent

Related Work Experience: Less than 1-year related work experience

Supervisory Experience: No supervisory experience

License or Certification: None

Job description

Additional Information

Job Number 26130476

Job Category Rooms & Guest Services Operations

Location King Abdulaziz Road, 8141, Riyadh 12233, Saudi Arabia VIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Non-Management

Position Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Ölümsüz klasiklerin modern detaylarla iç içe geçtiği, işin hazla buluştuğu yer. Misafirler küresel olsa da burada yerel olanı deneyimleyebilirler. Ekibin bir üyesi olarak herkesin misafirperverlikle karşılandığı, birbirimizi desteklenen ve her otelin önemli olduğu Four Points by Sheraton topluluğumuzun bir parçası olacaksınız. Misafirlerin ihtiyaç duydukları her şeyi karmaşık olmayan yollarla karşılıyoruz. Misafirleri samimi, içten ve sıcak bir ortamda ağırlayabileceğiniz fırsatlar arıyorsanız ekibimize katılın. Four Points'e katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın .