Guest Experience Trainee - Hospitality (Entry Level)

ibis, ibis Styles, ibis budget; Makkah Region; On-site; SAR 22,000 - 33,000; Full time

Job summary

Tamayyaz Program in Saudi Arabia is seeking motivated participants to join a national talent development initiative within the hospitality sector. You will attend regular training, learn product knowledge, and support guest services across front-of-house operations.

Open to fresh graduates or those with up to 6 months of experience, basic English is required. You will work in a dynamic hotel environment, collaborating with teams, and adhering to safety and hygiene standards.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Responsibilities

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company’s internal policies and safety procedures
• Helps in other areas of the Hotel if the situation requires.

Skills

Interpersonal skills

Guest service

English communication

Job description

Tamayyaz Program in Saudi Arabia is seeking motivated participants to join a national talent development initiative within the hospitality sector. You will attend regular training, learn product knowledge, and support guest services across front-of-house operations.

Open to fresh graduates or those with up to 6 months of experience, basic English is required. You will work in a dynamic hotel environment, collaborating with teams, and adhering to safety and hygiene standards.