Guest Experience Leader — Restaurant Ops (Riyadh)

Burj Al Hamam | برج الحمام; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Burj Al Hamam | برج الحمام in Riyadh is seeking a Restaurant Manager to oversee daily operations, supervise both front-of-house and back-of-house teams, and ensure exceptional guest experiences. You will manage staffing, schedules, food quality, cleanliness, and safety while driving customer satisfaction and hospitality standards.

The role requires strong leadership, hiring, and communication skills, with a focus on cost control and process improvements aligned with the brand’s Lebanese dining

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to ensure an exceptional guest experience and build long-term loyalty.
• Candidates should possess effective Hiring skills, including interviewing, onboarding, and team-building capabilities for restaurant staff.
• Candidates should possess clear and professional Communication skills for interacting with guests, team members, and management.
• Candidates should possess solid Food & Beverage knowledge, including menu familiarity, quality standards, and basic food safety practices.
• Relevant experience in restaurant or hospitality management, preferably in casual or fine dining environments.
• Ability to lead and motivate diverse teams, manage conflict, and foster a positive, inclusive workplace culture.
• Strong organizational and time-management skills, with the ability to handle peak service periods and multiple priorities.
• Working knowledge of POS systems, basic budgeting, and inventory control; familiarity with Saudi F&B regulations is an advantage.
• Proficiency in English; Arabic language skills are highly beneficial.
• Diploma or degree in Hospitality Management, Business

Responsibilities

• Oversee daily operations and guest experience.
• Supervise front-of-house and back-of-house teams.
• Manage staffing levels and schedules.
• Maintain high standards for food quality, service and cleanliness.
• Handle guest feedback, resolve issues promptly, drive satisfaction.
• Monitor performance metrics and support training and development.
• Enforce health and safety regulations and compliance.
• Collaborate with leadership on promotions, cost control and improvements.

Skills

Customer Service

Customer Satisfaction

Hiring Skills

Communication

Leadership

F&B Knowledge

Organizational Skills

Time Management

POS Systems

Budgeting

English Proficiency

Education

Hospitality/Business degree

Tools

POS Systems

Job description

Burj Al Hamam | برج الحمام in Riyadh is seeking a Restaurant Manager to oversee daily operations, supervise both front-of-house and back-of-house teams, and ensure exceptional guest experiences. You will manage staffing, schedules, food quality, cleanliness, and safety while driving customer satisfaction and hospitality standards.

The role requires strong leadership, hiring, and communication skills, with a focus on cost control and process improvements aligned with the brand’s Lebanese dining