Restaurant Manager

Burj Al Hamam | برج الحمام; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Burj Al Hamam | برج الحمام in Riyadh is seeking a Restaurant Manager to oversee daily operations, supervise both front-of-house and back-of-house teams, and ensure exceptional guest experiences. You will manage staffing, schedules, food quality, cleanliness, and safety while driving customer satisfaction and hospitality standards.

The role requires strong leadership, hiring, and communication skills, with a focus on cost control and process improvements aligned with the brand’s Lebanese dining

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to ensure an exceptional guest experience and build long-term loyalty.
• Candidates should possess effective Hiring skills, including interviewing, onboarding, and team-building capabilities for restaurant staff.
• Candidates should possess clear and professional Communication skills for interacting with guests, team members, and management.
• Candidates should possess solid Food & Beverage knowledge, including menu familiarity, quality standards, and basic food safety practices.
• Relevant experience in restaurant or hospitality management, preferably in casual or fine dining environments.
• Ability to lead and motivate diverse teams, manage conflict, and foster a positive, inclusive workplace culture.
• Strong organizational and time-management skills, with the ability to handle peak service periods and multiple priorities.
• Working knowledge of POS systems, basic budgeting, and inventory control; familiarity with Saudi F&B regulations is an advantage.
• Proficiency in English; Arabic language skills are highly beneficial.
• Diploma or degree in Hospitality Management, Business

Responsibilities

• Oversee daily operations and guest experience.
• Supervise front-of-house and back-of-house teams.
• Manage staffing levels and schedules.
• Maintain high standards for food quality, service and cleanliness.
• Handle guest feedback, resolve issues promptly, drive satisfaction.
• Monitor performance metrics and support training and development.
• Enforce health and safety regulations and compliance.
• Collaborate with leadership on promotions, cost control and improvements.

Skills

Customer Service

Customer Satisfaction

Hiring Skills

Communication

Leadership

F&B Knowledge

Organizational Skills

Time Management

POS Systems

Budgeting

English Proficiency

Education

Hospitality/Business degree

Tools

POS Systems

Job description

Company Description

Burj Al Hamam | برج الحمام (BAH) is a proud Saudi brand that has been serving authentic Lebanese cuisine for 45 years. Rooted in the values of genuine flavor, warmth, and generous hospitality, the brand is known for delivering a consistent dining experience across branches and generations. Its iconic Takhassusi branch in Riyadh is a landmark remembered by long-time residents, alongside newer locations in semi-prime areas. BAH’s vision is to remain the largest Lebanese restaurant brand, offering high-quality, authentic food, while its mission focuses on maintaining consistent quality and an intuitive customer experience that reflects the evolving needs of guests in a progressive, dynamic Saudi Arabia. Team members join a heritage-driven brand that values tradition while embracing modern standards.

Role Description

The Restaurant Manager is a full-time, on-site role based in Riyadh, responsible for overseeing daily operations and ensuring a seamless guest experience. This includes supervising front-of-house and back-of-house teams, managing staffing levels and schedules, and maintaining high standards for food quality, service, and cleanliness. The role involves handling guest feedback, resolving issues promptly, and driving customer satisfaction through attentive service and hospitality. The Restaurant Manager will monitor performance metrics, support training and development, enforce health and safety regulations, and collaborate with leadership on promotions, cost control, and operational improvements aligned with the brand’s vision and mission.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to ensure an exceptional guest experience and build long-term loyalty.
• Candidates should possess effective Hiring skills, including interviewing, onboarding, and team-building capabilities for restaurant staff.
• Candidates should possess clear and professional Communication skills for interacting with guests, team members, and management.
• Candidates should possess solid Food & Beverage knowledge, including menu familiarity, quality standards, and basic food safety practices.
• Relevant experience in restaurant or hospitality management, preferably in casual or fine dining environments.
• Ability to lead and motivate diverse teams, manage conflict, and foster a positive, inclusive workplace culture.
• Strong organizational and time-management skills, with the ability to handle peak service periods and multiple priorities.
• Working knowledge of POS systems, basic budgeting, and inventory control; familiarity with Saudi F&B regulations is an advantage.
• Proficiency in English; Arabic language skills are highly beneficial.
• Diploma or degree in Hospitality Management, Business