Guest Experience Leader — Front Office & Concierge

kempinski; Al Khobar; On-site; SAR 120,000 - 240,000; Full time

Job summary

Kempinski is seeking a Front Office Manager for our luxury hotel operations in Al Khobar. You will oversee Reception, Concierge, PABX and Business Center to deliver the highest level of guest service in line with Kempinski standards.

The role requires strong leadership, hands-on supervision of daily service quality, and collaboration with other departments to uphold brand excellence and seamless guest experiences.

Responsibilities

• Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

Job description

Kempinski is seeking a Front Office Manager for our luxury hotel operations in Al Khobar. You will oversee Reception, Concierge, PABX and Business Center to deliver the highest level of guest service in line with Kempinski standards.

The role requires strong leadership, hands-on supervision of daily service quality, and collaboration with other departments to uphold brand excellence and seamless guest experiences.