Guest Experience Lead, Room Service Operations

Hilton; Jizan; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Saudi Arabia is seeking an Assistant Room Service Manager to lead daily outlet operations, uphold guest service standards, ensure product quality, manage inventory and budgeting, and enforce policies to deliver memorable experiences.

You will supervise and coach colleagues, support performance reviews, contribute to marketing and promotions to boost food and beverage sales, recruit and train new team members, and ensure strict health, safety and alcohol safety compliance across the

Responsibilities

• Oversee daily outlet operations, guest service standards, product quality, inventory, budgeting, and policy enforcement
• Enhance guest experiences by monitoring service and product quality and addressing feedback
• Supervise and coach team members, assist with performance evaluations and develop staff
• Support revenue initiatives through marketing, up-selling, and promotions to boost F&B sales
• Recruit and train new team members, onboarding, and maintaining service standards
• Uphold regulatory standards for health, safety, sanitation, and alcohol awareness

Job description

Hilton in Saudi Arabia is seeking an Assistant Room Service Manager to lead daily outlet operations, uphold guest service standards, ensure product quality, manage inventory and budgeting, and enforce policies to deliver memorable experiences.

You will supervise and coach colleagues, support performance reviews, contribute to marketing and promotions to boost food and beverage sales, recruit and train new team members, and ensure strict health, safety and alcohol safety compliance across the