Guest Experience Lead — Bell Desk

Hilton; Saudi Arabia; Remote; SAR 72,000 - 108,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Bell Desk Supervisor to lead a guest services team and ensure smooth arrivals and departures with warm, memorable hospitality.

You'll oversee luggage handling, assist guests, train and coach team members, and keep hotel offerings and local attractions top of mind. This role emphasizes leadership, integrity, teamwork, and guest satisfaction in a fast-paced environment.

Responsibilities

• Welcome and assist guests, escort arrivals and departures, and manage luggage.
• Oversee luggage handling and storage according to hotel standards.
• Supervise daily team operations, including scheduling, training, and coaching.
• Provide regular updates on hotel offerings and local attractions to the team.
• Maintain equipment standards for bell carts and related devices.

Job description

Hilton in Saudi Arabia is seeking a Bell Desk Supervisor to lead a guest services team and ensure smooth arrivals and departures with warm, memorable hospitality.

You'll oversee luggage handling, assist guests, train and coach team members, and keep hotel offerings and local attractions top of mind. This role emphasizes leadership, integrity, teamwork, and guest satisfaction in a fast-paced environment.