Bell Desk Lead: Guest Experience & Team Coaching

Hilton; Jizan; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Bell Desk Supervisor to lead a guest-facing team, ensuring seamless arrivals and departures while delivering warm, memorable service.

You will greet and escort guests, assist with luggage, oversee luggage handling, supervise daily operations, and keep staff informed about hotel offerings and local attractions.

Join an award-winning workplace culture that values integrity, leadership, teamwork and a proactive approach to hospitality.

Responsibilities

• Welcome and escort guests; transport luggage and acclimate guests to rooms and amenities
• Oversee luggage handling; organize, store, and retrieve guest luggage to hotel standards
• Supervise daily team operations; schedule, train, coach, and foster a high-performing team
• Provide regular updates on hotel offerings, services, and local attractions to the team
• Maintain equipment standards for bell carts, communication devices, and related gear

Job description

Hilton is seeking a Bell Desk Supervisor to lead a guest-facing team, ensuring seamless arrivals and departures while delivering warm, memorable service.

You will greet and escort guests, assist with luggage, oversee luggage handling, supervise daily operations, and keep staff informed about hotel offerings and local attractions.

Join an award-winning workplace culture that values integrity, leadership, teamwork and a proactive approach to hospitality.