Guest Welcome Specialist & Luggage Concierge

Hilton; Jizan; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Jazan invites you to join our Hotels team as a Bell Attendant. You will assist guests with luggage, escort them to rooms, and collaborate with front office, concierge and other departments to ensure prompt, professional service.

We look for 1–2 years in guest services, strong English, good communication, and a neat, friendly appearance. Flexible availability, including nights and weekends, is expected as part of delivering memorable experiences.

Qualifications

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Physically fit to lift and carry luggage safely.
• Professional appearance, positive attitude, and enthusiasm for service.
• Proficient in English; additional languages are an advantage.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms with information about hotel and local area.
• Luggage Handling: Safely manage guest luggage and ensure delivery and storage.
• Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
• Transportation Coordination: Support valet, airport transfers, and other transport needs with front office and concierge.
• Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.

Skills

Guest services experience

Communication skills

Physical fitness

Professional appearance

English proficiency

Job description

Hilton in Jazan invites you to join our Hotels team as a Bell Attendant. You will assist guests with luggage, escort them to rooms, and collaborate with front office, concierge and other departments to ensure prompt, professional service.

We look for 1–2 years in guest services, strong English, good communication, and a neat, friendly appearance. Flexible availability, including nights and weekends, is expected as part of delivering memorable experiences.