Guest Experience & Front Office Manager

Rotana Hotels; Al Khobar; On-site; SAR 60,000 - 120,000; Full time

Job summary

Rotana Hotels is seeking a Guest Services Manager to deliver exceptional front office service and create memorable guest experiences. You will ensure the team provides professional, attentive service from arrival to departure, handling requests with dispatch and maintaining high standards in the front office environment.

Key duties include staying informed on local services, managing guest feedback, resolving complaints promptly, and coordinating special needs and amenities in line with

Qualifications

• Knowledge of hotel information and local services.
• Ability to elicit guest feedback and preferences and act on them.
• Experience monitoring guest service personnel for high satisfaction.
• Capability to handle guest complaints promptly and effectively.
• Maintain an efficient, clean, safe and hygienic front office area.
• Ensure compliance with guest needs and personal preferences.
• Organise special needs and amenity distribution per standards.

Responsibilities

• Maintain up-to-date knowledge of hotel information, hours, promotions and local attractions.
• Actively elicit guest feedback and preferences and initiate action to maximize satisfaction.
• Monitor front office staff to ensure maximum guest satisfaction through personal recognition and cordial attention.
• Handle guest complaints and maintain smooth relationships between management and guests.
• Ensure front office areas are efficient, clean, safe and hygienic.
• Coordinate guests' needs, requests and personal preferences.
• Organise all special needs and amenity distribution per department standards.

Skills

Guest relations

Customer service

Front office operations

Team supervision

Job description

Rotana Hotels is seeking a Guest Services Manager to deliver exceptional front office service and create memorable guest experiences. You will ensure the team provides professional, attentive service from arrival to departure, handling requests with dispatch and maintaining high standards in the front office environment.

Key duties include staying informed on local services, managing guest feedback, resolving complaints promptly, and coordinating special needs and amenities in line with