Guest Experience Concierge

SLS The Red Sea; Umluj; On-site; SAR 36,000 - 60,000; Full time

Job summary

SLS The Red Sea in Umluj is seeking a Guest Service Centre Agent to deliver warm, confident, and seamless connections between guests and the hotel — reflecting the bold, elevated spirit of our luxury destination.

With 1–2 years in guest services and fluent English, you will support front office, log requests in Opera PMS, and coordinate service across departments to ensure every guest journey is effortless and memorable.

Qualifications

• High School Diploma or higher; hospitality-related qualification preferred.
• Minimum 1–2 years in guest services, front office, call centre, PBX, or similar guest-facing role, preferably luxury hotel.
• Excellent command of spoken and written English with a professional telephone manner.
• Proficiency in Microsoft Office and Opera PMS; experience with guest request systems is an advantage.
• Strong guest service, communication, and interpersonal skills; ability to multitask in a fast-paced environment.

Responsibilities

• Handle guest communications promptly with a warm, engaging SLS tone.
• Serve as central contact for guest inquiries, requests, and service needs throughout their stay.
• Provide clear information about facilities, dining, spa, activities, promotions, services, and local attractions.
• Coordinate guest requests with Housekeeping, Engineering, Room Service, Front Office, and other teams.
• Log, track, and follow up on guest requests to ensure timely completion.
• Handle guest feedback professionally and escalate as needed.
• Maintain confidentiality of guest information and sensitive operations.

Skills

English

Strong communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Opera PMS

Guest request systems

Job description

SLS The Red Sea in Umluj is seeking a Guest Service Centre Agent to deliver warm, confident, and seamless connections between guests and the hotel — reflecting the bold, elevated spirit of our luxury destination.

With 1–2 years in guest services and fluent English, you will support front office, log requests in Opera PMS, and coordinate service across departments to ensure every guest journey is effortless and memorable.