Guest Experience Concierge

AccorHotel; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

SLS The Red Sea is seeking a Guest Service Centre Agent to be the central point of contact for our guests, delivering warm, confident and seamless communication while coordinating service requests across departments.

You will log and track guest messages in Opera PMS, provide clear hotel information, assist with wake-up calls and transfers, and support Front Office during night hours to ensure a memorable, privacy‑conscious guest journey.

Qualifications

• High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.
• Minimum 1–2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role.
• Excellent command of spoken and written English with a professional telephone manner.
• Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.

Responsibilities

• Handle internal and external guest communications promptly and professionally with a warm SLS tone.
• Serve as a central point of contact for guest inquiries, requests and service needs throughout their stay.
• Provide clear information about hotel facilities, dining, spa activities, and local attractions.
• Coordinate guest requests with Housekeeping, Engineering, Room Service, Front Office and other departments.
• Log, track and follow up on guest requests to ensure timely completion and a seamless experience.
• Maintain confidentiality and security when handling guest information and sensitive operational matters.
• Accurately record guest messages in Opera PMS and other hotel systems.

Job description

SLS The Red Sea is seeking a Guest Service Centre Agent to be the central point of contact for our guests, delivering warm, confident and seamless communication while coordinating service requests across departments.

You will log and track guest messages in Opera PMS, provide clear hotel information, assist with wake-up calls and transfers, and support Front Office during night hours to ensure a memorable, privacy‑conscious guest journey.