Guest Arrival Concierge & Luggage Specialist

Accor; Al Khobar; On-site; SAR 33,480 - 55,800; Full time

Job summary

Accor in Al Khobar is seeking a friendly Bellboy to warmly welcome guests and provide courteous luggage and guest assistance. You will help with arrivals and departures, explain room features, and ensure guests have a smooth start to their stay.

You will work with Front Office and Housekeeping to maintain high hospitality standards, respond to guest requests, arrange transportation, and support guests in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Basic English communication is required with additional languages an advantage.
• Experience in hotel or customer service is preferred.
• Good physical fitness and grooming per hotel standards.

Responsibilities

• Welcome guests upon arrival with a friendly and professional attitude.
• Assist guests with loading, unloading, transporting, and delivering luggage safely.
• Escort guests to rooms, explain features and hotel services.
• Provide information on amenities, dining, meetings, and local attractions.
• Assist with check-in/check-out as directed by Front Office.
• Respond promptly to requests and escalate issues as needed.
• Arrange transportation (taxi, airport transfers, valet).
• Store and retrieve luggage and maintain records.
• Keep lobby and baggage areas clean and presentable.
• Deliver messages, parcels, and amenities to rooms.
• Assist with directions and recommendations for local attractions.
• Follow security procedures to ensure guest safety.
• Communicate with Front Office, Housekeeping, Concierge, and Security.
• Support emergency procedures as directed.
• Perform other duties as assigned by Front Office Manager or management.

Skills

Basic English

Customer service

Physical fitness

Professional appearance

Education

High school diploma or equivalent

Job description

Accor in Al Khobar is seeking a friendly Bellboy to warmly welcome guests and provide courteous luggage and guest assistance. You will help with arrivals and departures, explain room features, and ensure guests have a smooth start to their stay.

You will work with Front Office and Housekeeping to maintain high hospitality standards, respond to guest requests, arrange transportation, and support guests in a fast-paced environment.