Guest Arrival Ambassador

Kempinski Hotels; Al Khobar; On-site; SAR 56,000 - 89,000; Full time

Job summary

Kempinski Hotels in Al Khobar is seeking a Doorman to provide a warm, caring welcome at the hotel entrance and uphold our service standards. You will assist guests, open doors, help with luggage, and guide visitors to the lobby.

Responsibilities include handling guest requests, coordinating taxis, staying informed about hotel services, and ensuring the entrance remains tidy and safe. You will work within the Rooms Division and Front Office teams to ensure guest satisfaction.

Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to Kempinski standards and open hotel door for all incoming guests.
• Open car door for guests, assist with luggage and bring to the hotel efficiently to ensure guest satisfaction.
• Handle guest requests such as calling a taxi or giving directions, refer to relevant staff as needed to ensure customer satisfaction.
• Keep abreast of hotel products and services as well as tourist and business traveling information that may interest our guests.
• Control the traffic ensuring no vehicles block the hotel entrance.
• Hoist and lower the flags according to hotel procedures.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
• Any other duties as directed by Supervisor or Manager.

Job description

Kempinski Hotels in Al Khobar is seeking a Doorman to provide a warm, caring welcome at the hotel entrance and uphold our service standards. You will assist guests, open doors, help with luggage, and guide visitors to the lobby.

Responsibilities include handling guest requests, coordinating taxis, staying informed about hotel services, and ensuring the entrance remains tidy and safe. You will work within the Rooms Division and Front Office teams to ensure guest satisfaction.