Doorman

Kempinski Hotels; Al Khobar; On-site; SAR 56,000 - 89,000; Full time

Job summary

Kempinski Hotels in Al Khobar is seeking a Doorman to provide a warm, caring welcome at the hotel entrance and uphold our service standards. You will assist guests, open doors, help with luggage, and guide visitors to the lobby.

Responsibilities include handling guest requests, coordinating taxis, staying informed about hotel services, and ensuring the entrance remains tidy and safe. You will work within the Rooms Division and Front Office teams to ensure guest satisfaction.

Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to Kempinski standards and open hotel door for all incoming guests.
• Open car door for guests, assist with luggage and bring to the hotel efficiently to ensure guest satisfaction.
• Handle guest requests such as calling a taxi or giving directions, refer to relevant staff as needed to ensure customer satisfaction.
• Keep abreast of hotel products and services as well as tourist and business traveling information that may interest our guests.
• Control the traffic ensuring no vehicles block the hotel entrance.
• Hoist and lower the flags according to hotel procedures.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
• Any other duties as directed by Supervisor or Manager.

Job description

Doorman

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

The incumbent in this position is responsible for providing a friendly and caring welcome to all guests at the hotel entrance according to our service standards in order to ensure guest satisfaction.

Key Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests.
• Open car door for all guests coming out of a taxi or car, provide assistance with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction.
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure customer satisfaction.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance.
• Hoist and lower the flags according to the hotel procedures.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.