Global Gateway Operations Supervisor | Service Excellence

DHL; Saudi Arabia; On-site; Confidential; Full time

Benefits offered by this job

Career development

International environment

Benefits program

Job summary

DHL Express in Saudi Arabia is seeking a Gateways Operations Supervisor to oversee a rostered shift, ensuring shipments enter and exit in line with procedures and transit standards. You will organize shifts, monitor performance, and drive a high-performance service culture across the team.

The role requires deep customs knowledge, leadership, and strong communication. Fluency in English is essential; Arabic is a plus. ISO initiatives and safe practices are part of the daily scope.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Customs broker certification or equivalent preferred.
• Strong written and verbal communication skills are essential.
• Fluent in English; Arabic language is an added advantage.

Responsibilities

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, broken bulked, inspected and cleared promptly.
• Manage receipt and lodgment of outbound shipments to ensure timely departure.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete necessary reports.
• Ensure safe working practices and environment within the shift.
• Participate in gateway quality policy and ISO initiatives.
• Develop a high-performance service culture within the department and direct operations.
• Develop KPIs with team members and monitor performance.
• Consult performance appraisal and allocate resources to meet objectives.
• Identify training needs to develop a skilled department.

Skills

Customs operations

Regulatory insight

Stakeholder management

Leadership

Strategic thinking

Communication skills

Analytical skills

Fluent English

Arabic beneficial

Attention to detail

Team player

Independent working

Organizational skills

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Customs broker certification or equivalent preferred

Job description

DHL Express in Saudi Arabia is seeking a Gateways Operations Supervisor to oversee a rostered shift, ensuring shipments enter and exit in line with procedures and transit standards. You will organize shifts, monitor performance, and drive a high-performance service culture across the team.

The role requires deep customs knowledge, leadership, and strong communication. Fluency in English is essential; Arabic is a plus. ISO initiatives and safe practices are part of the daily scope.