Gateway Operations Supervisor

DHL Express; Makkah Region; On-site; SAR 112,000 - 190,000; Full time

Benefits offered by this job

Strong career support

Great culture and colleagues

Multifarious benefit programme

Job summary

DHL Express in Saudi Arabia is seeking a Gateway Operations Supervisor to oversee a rostered shift, ensuring shipments enter and exit the country in accordance with network procedures and transit time standards. You will organize shifts, ensure accurate sorting and timely clearance, manage outbound departures, monitor ground handler performance, and drive a high‑performance service culture within the gateway team.

Fluency in English is essential; Arabic is a plus.

Qualifications

• Deep understanding of customs operations and trade compliance.
• Keeps current with GCC regulations and international trade agreements.
• Builds strong relationships with customs and internal teams.
• Leads without direct authority and drives cross-functional change.
• Aligns customs programs with business objectives and regional strategy.
• Excellent written and verbal communication skills; fluent in English; Arabic a plus.
• Attention to detail; able to work in a team or independently.
• Strong organizational skills.

Responsibilities

• Organize shifts and staffing to meet business needs.
• Ensure shipments are recovered, inspected, and cleared quickly.
• Manage outbound shipments from country operations for timely departure.
• Ensure accurate sorting and optimum loading of inbound and outbound shipments.
• Monitor performance of ground handlers and warehouses and report.
• Adhere to safe working practices and ISO-related policies.
• Support gateway quality policy and initiatives.

Skills

Leadership & Influence

Strategic Thinking

Business Acumen

Regulatory Insight

Stakeholder Management

Communication Skills

Analytical Skills

Fluent English

Attention to Detail

Teamwork

Initiative

Organizational Skills

Education

Bachelor's degree in Logistics/SC/Business

Customs broker certification preferred

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

Supervise a gateway operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Your Tasks

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgment of outbound shipments from country operations to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.
• Ensure safe working practices and environment within the shift.
• Participate in gateway quality policy and initiatives e.g. ISO.
• Develop a high-performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Your Profile

• Business Acumen: Deep understanding of customs operations, trade compliance, and financial impact.
• Regulatory Insight: Keeps current with customs laws, GCC regulations, and international trade agreements.
• Stakeholder Management: Builds strong relationships with customs teams and internal teams.
• Leadership & Influence: Leads without direct authority and drives change across functions.
• Strategic Thinking: Aligns customs programs with business objectives and regional strategy
• Bachelor’s degree in Logistics, Supply Chain, Business, or related field Customs broker certification or equivalent preferred
• Strong written and verbal communication skills are essential
• Strong Analytical skills
• Fluent in English, Arabic language is an added advantage.
• Attention to detail
• Be an effective team player with ability to work under own initiative
• Ability to work on a team and independently
• Strong organizational skills

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.