Global Gateway Operations Lead – High-Impact Team

DHL; Jeddah; On-site; Confidential; Full time

Benefits offered by this job

Career growth

Great culture

Benefits program

Job summary

DHL Express in Jeddah is seeking a Gateway Operations Supervisor to oversee a rostered shift. You will ensure shipments enter and exit in line with procedures and transit standards, organize shifts, and manage outbound/inbound logistics to meet deadlines.

The role requires strong customs knowledge, regulatory awareness, stakeholder management, and leadership with an emphasis on process improvement and service excellence. English fluency is essential.

Qualifications

• Bachelor’s degree or higher in logistics, supply chain, business, or related field.
• Knowledge of customs operations, trade compliance and regulatory requirements.
• Experience liaising with internal teams and external authorities.
• Strong written and verbal communication is essential.
• Fluency in English; Arabic is a plus.

Responsibilities

• Organize shifts and staffing to meet business requirements.
• Ensure incoming shipments are recovered, inspected and cleared efficiently.
• Manage receipt and lodgment of outbound shipments to ensure timely departure.
• Ensure accurate sorting and loading of inbound and outbound shipments.
• Monitor performance of ground handlers and warehouses and complete reports.
• Maintain safe working practices and environment during shifts.
• Contribute to gateway quality policy and ISO initiatives.
• Develop a high-performance service culture within the department.
• Set IKOs/KPIs and monitor individual performance.
• Participate in performance appraisals and training planning.
• Allocate resources to achieve Global/Regional/Country targets.

Skills

Customs ops

Regulatory insight

Stakeholder mgmt

Leadership

Strategic thinking

Communication

Analytical

English fluency

Arabic advantage

Attention to detail

Teamwork

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Customs broker certification or equivalent preferred

Job description

DHL Express in Jeddah is seeking a Gateway Operations Supervisor to oversee a rostered shift. You will ensure shipments enter and exit in line with procedures and transit standards, organize shifts, and manage outbound/inbound logistics to meet deadlines.

The role requires strong customs knowledge, regulatory awareness, stakeholder management, and leadership with an emphasis on process improvement and service excellence. English fluency is essential.