HPM-CIP Technical Consultant & Support

Philips; Riyadh; Sur place; SAR 112 000 - 190 000; Plein temps

Résumé du poste

Philips in Riyadh seeks a Technical Consultant & Support to understand clients' technical environments and deliver advanced, customized solutions aligned with strategic objectives.

The role involves designing robust architectures, configuring plans, testing frameworks, and resolving complex issues through diagnostics and root-cause analysis while ensuring proactive knowledge transfer and continuity of support across projects.

Qualifications

• 2+ years of experience in technical consulting, customer support, or equivalent roles.
• Bachelor's degree required or equivalent experience in related fields.
• Strong diagnostic and root-cause analysis skills with the ability to deliver proactive support.

Responsabilités

• Consult extensively with clients to understand their technical landscapes and propose advanced, customized solutions.
• Design documentation, architectures, configuration plans, and testing frameworks for robust solutions.
• Resolve complex issues via advanced diagnostics and root-cause analysis, with proactive support strategies.
• Document intricate solutions and create comprehensive support procedures and guides for knowledge transfer.
• Collaborate with product development and sales to align client feedback with service enhancements.

Connaissances

Technical consulting

Customer support

Healthcare industry

Formation

Bachelor's degree

Outils

Diagnostics tools

Description du poste

Job Title HPM-CIP Technical Consultant & Support Job Description Job title:

The Technical Consultant is responsible for working closely with clients to deeply understand their technical environments and provide advanced, customized solutions aligned with their strategic objectives, working under direct supervision. The role implements sophisticated system architectures, detailed configuration plans, and rigorous testing frameworks to ensure robust and scalable solutions. The role involves resolving complex technical issues through advanced diagnostics and root cause analysis, while also providing proactive support to prevent future challenges. The role documents intricate solutions and creates comprehensive support procedures, enhancing knowledge transfer and continuity.

Your role:

• Consults extensively with clients to deeply understand their technical landscapes, offering advanced recommendations and custom solutions that align with their long-term strategic objectives.
• Implements sophisticated design documentation, comprehensive system architectures, detailed configuration plans, and rigorous testing frameworks to ensure robust and scalable technical solutions, working under direct supervision.
• Resolving intricate technical issues by performing advanced diagnostics and root cause analysis, delivering proactive support to preemptively address potential future challenges.
• Documents detailed and complex technical solutions, creating extensive support procedures and troubleshooting guides to ensure seamless knowledge transfer and continuity of support for both internal teams and clients.
• Enhances the organization’s knowledge base by identifying, documenting, and sharing innovative best practices and standardized processes that drive efficiency and effectiveness across multiple projects.
• Implementing cutting-edge configuration management and version control techniques, ensuring the highest levels of accuracy, consistency, and reliability in all technical solution deployments.
• Assesses complex customer systems through comprehensive health checks, identifying and addressing potential issues to optimize system performance and reliability.
• Scrutinizes customer environments on an ongoing basis, implementing strategic improvements to enhance system performance, robustness, and user satisfaction.
• Works with cross-functional teams, including product development and sales, ensuring that client feedback is integrated into ongoing product and service enhancements for better alignment with customer needs.
• Prepares advanced technical reports, in-depth analyses, and strategic updates to stakeholders, showcasing a comprehensive understanding of system performance, issue resolution, and future recommendations.
• Supports critical implementation and deployment projects, managing advanced system configuration, seamless integration, and thorough performance tuning to ensure successful project outcomes and exceptional customer satisfaction.

You’re the right fit if:

• Minimum 2 years of experience with Vocational Education in areas such as Technical Consulting, Customer Support, Healthcare Industry or equivalent OR no prior experience with Bachelor's Degree.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights