Fulfillment Operations Leader – Multi-Site Centers

Namaa; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Namaa in Riyadh is seeking an Operations Manager to oversee daily operations across processing centers in Saudi Arabia. You will manage facility operations, inventory, and process optimization while coordinating with cross-functional teams to meet performance goals.

You will lead training, resolve issues, and ensure readiness for high-volume periods with a focus on customer satisfaction and operational excellence across sites.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or a related field (preferred).
• 5+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
• Strong organizational skills, with experience managing teams across multiple shifts.
• Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
• Strong communication skills, both written and verbal. (Arabic & English essential)
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledgeable about Food Safety requirements.
• Background in financials and P&L metrics.

Responsibilities

• Responsible for the smooth operation of the processing center across all shifts
• Leads training and meeting sessions for the processing staff
• General handy-person duties around the hub, a plus
• Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
• Address facility, tech, and space issues with licensees.
• Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
• Troubleshoots processing center, kitchen, and facility hardware issues
• Inventory & Ordering; Audits
• Review daily inventories and make orders to replenish inventories when needed
• Performs storage and common area audits
• Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning
• Coaching new and existing shift leads
• Filling in shifts during call-outs, general staffing help
• Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.

Skills

Organizational skills

Problem solving

Communication skills (Arabic & English

Fast-paced environment

Financials & P&L metrics

Education

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or related field

Job description

Namaa in Riyadh is seeking an Operations Manager to oversee daily operations across processing centers in Saudi Arabia. You will manage facility operations, inventory, and process optimization while coordinating with cross-functional teams to meet performance goals.

You will lead training, resolve issues, and ensure readiness for high-volume periods with a focus on customer satisfaction and operational excellence across sites.