Front Office Supervisor

Ennismore; Medina; Presencial; SAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

SLS The Red Sea in Saudi Arabia is seeking a Front Office Supervisor to oversee daily front desk operations and guest interactions. You will mentor the Front Office team, coordinate with Duty Manager, and ensure seamless service that reflects our bold, personalized hospitality.

Ideal candidates have at least 2 years in front office roles in luxury properties, supervisory experience, and fluency in English. Opera Cloud PMS experience is preferred, with a focus on delivering memorable guest

Formación

• Minimum 2 years in Front Office or guest-facing operations within luxury five-star hotels.
• Supervisory experience preferred.
• Diploma in Hospitality Management or related qualification is an advantage.
• Experience with Opera Cloud PMS or similar hotel management systems.
• Strong English verbal and written communication skills.

Responsabilidades

• Supervise daily Front Office operations including arrivals, departures, room assignments and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcome VIPs and returning guests ensuring personalized and memorable experiences.
• Handle guest requests, concerns and complaints professionally ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.
• Oversee Front Office procedures and transactions using Opera Cloud PMS ensuring accuracy and compliance.
• Coordinate with Housekeeping, Engineering, Reservations, Security and other departments to ensure seamless guest experiences.
• Identify opportunities to enhance guest satisfaction through upselling and personalized recommendations.
• Promote the Disloyalty loyalty program and encourage guest engagement.
• Monitor guest profiles, preferences and feedback to continuously improve service delivery.
• Ensure compliance with hotel policies, financial procedures, safety standards and guest confidentiality requirements.
• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.

Conocimientos

Guest service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Educación

Diploma in Hospitality Management

Herramientas

Opera Cloud PMS

Descripción del empleo

At SLS The Red Sea every arrival sets the tone and every departure leaves a lasting impression. As our Front Office Supervisor you will play a key role in creating seamless guest experiences while supporting the daily operations of the Front Office team. Working closely with the Duty Manager you will oversee front desk operations, guide the team in delivering exceptional service and ensure every guest interaction reflects the bold, playful and personalized hospitality that defines SLS.

Key Responsibilities

• Supervise daily Front Office operations including guest arrivals, departures, room assignments and cashiering
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations
• Welcome VIPs and returning guests ensuring personalized and memorable experiences
• Handle guest requests, concerns and complaints professionally ensuring timely resolution and follow-up
• Conduct daily briefings and maintain effective communication across shifts and departments
• Oversee Front Office procedures and transactions using Opera Cloud PMS ensuring accuracy and compliance
• Coordinate with Housekeeping, Engineering, Reservations, Security and other departments to ensure seamless guest experiences
• Identify opportunities to enhance guest satisfaction through room upgrades, upselling and personalized recommendations
• Promote the Disloyalty loyalty program and encourage guest engagement
• Monitor guest profiles, preferences and feedback to continuously improve service delivery
• Ensure compliance with hotel policies, financial procedures, safety standards and guest confidentiality requirements
• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges

Requirements

• Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel.
• Previous supervisory experience is preferred.
• Diploma or relevant qualification in Hospitality Management is an advantage.
• Experience with Opera Cloud PMS or similar hotel management systems.
• Strong verbal and written communication skills in English are required.
• Excellent guest service, leadership, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to remain professional and composed in a fast-paced environment.
• A positive, confident, and team-oriented approach with a genuine passion for hospitality.
• Flexibility to work shifts, weekends, and public holidays as required.