Front Office Supervisor - Luxury Guest Experience Leader

Ennismore; Medina; On-site; SAR 120,000 - 180,000; Full time

Job summary

SLS The Red Sea in Saudi Arabia is seeking a Front Office Supervisor to oversee daily front desk operations and guest interactions. You will mentor the Front Office team, coordinate with Duty Manager, and ensure seamless service that reflects our bold, personalized hospitality.

Ideal candidates have at least 2 years in front office roles in luxury properties, supervisory experience, and fluency in English. Opera Cloud PMS experience is preferred, with a focus on delivering memorable guest

Qualifications

• Minimum 2 years in Front Office or guest-facing operations within luxury five-star hotels.
• Supervisory experience preferred.
• Diploma in Hospitality Management or related qualification is an advantage.
• Experience with Opera Cloud PMS or similar hotel management systems.
• Strong English verbal and written communication skills.

Responsibilities

• Supervise daily Front Office operations including arrivals, departures, room assignments and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcome VIPs and returning guests ensuring personalized and memorable experiences.
• Handle guest requests, concerns and complaints professionally ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.
• Oversee Front Office procedures and transactions using Opera Cloud PMS ensuring accuracy and compliance.
• Coordinate with Housekeeping, Engineering, Reservations, Security and other departments to ensure seamless guest experiences.
• Identify opportunities to enhance guest satisfaction through upselling and personalized recommendations.
• Promote the Disloyalty loyalty program and encourage guest engagement.
• Monitor guest profiles, preferences and feedback to continuously improve service delivery.
• Ensure compliance with hotel policies, financial procedures, safety standards and guest confidentiality requirements.
• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.

Skills

Guest service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Education

Diploma in Hospitality Management

Tools

Opera Cloud PMS

Job description

SLS The Red Sea in Saudi Arabia is seeking a Front Office Supervisor to oversee daily front desk operations and guest interactions. You will mentor the Front Office team, coordinate with Duty Manager, and ensure seamless service that reflects our bold, personalized hospitality.

Ideal candidates have at least 2 years in front office roles in luxury properties, supervisory experience, and fluency in English. Opera Cloud PMS experience is preferred, with a focus on delivering memorable guest