Front Office Supervisor

SLS; Medina; On-site; SAR 78,000 - 123,000; Full time

Job summary

SLS is seeking an experienced Front Office Supervisor to oversee daily guest operations at our luxury hotel in Medina. You will supervise the front desk team, ensure seamless arrivals and departures, and maintain the highest service standards to deliver memorable experiences for VIP guests.

Ideal candidates have at least 2 years in front office roles within upscale properties, supervisory experience, and a Diploma in Hospitality Management.

Qualifications

• Minimum 2 years in Front Office or guest-facing operations at a luxury five-star or lifestyle hotel.
• Supervisory experience preferred.
• Experience with Opera Cloud PMS or similar hotel management systems.

Responsibilities

• Oversee daily Front Office operations including guest arrivals, departures, room assignments and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcomes VIPs and returning guests, ensuring personalized and memorable experiences.
• Handle guest requests, concerns and complaints professionally, ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.

Skills

Guest service leadership

Communication skills

Organizational skills

Problem-solving

Team leadership

Education

Diploma in Hospitality Management

Tools

Opera Cloud PMS

Job description

Key Responsibilities

• Supervise daily Front Office operations including guest arrivals departures room assignments and cashiering


• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations


• Welcome VIPs and returning guests ensuring personalized and memorable experiences


• Handle guest requests concerns and complaints professionally ensuring timely resolution and follow-up


• Conduct daily briefings and maintain effective communication across shifts and departments


• Oversee Front Office procedures and transactions using Opera Cloud PMS ensuring accuracy and compliance


• Coordinate with Housekeeping Engineering Reservations Security and other departments to ensure seamless guest experiences


• Identify opportunities to enhance guest satisfaction through room upgrades upselling and personalized recommendations


• Promote the Disloyalty loyalty program and encourage guest engagement


• Monitor guest profiles preferences and feedback to continuously improve service delivery


• Ensure compliance with hotel policies financial procedures safety standards and guest confidentiality requirements


• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges

Qualifications

• Minimum 2 years of experience in Front Office or guest-facing operations within a luxury five-star or lifestyle hotel


• Previous supervisory experience is preferred


• Diploma or relevant qualification in Hospitality Management is an advantage


• Experience with Opera Cloud PMS or similar hotel management systems


• Strong verbal and written communication skills in English are required


• Excellent guest service leadership and problem-solving skills


• Strong organizational skills with attention to detail


• Ability to remain professional and composed in a fast-paced environment


• A positive confident and team-oriented approach with a genuine passion for hospitality


• Flexibility to work shifts weekends and public holidays as required

Qualifications

• Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel.


• Previous supervisory experience is preferred.


• Diploma or relevant qualification in Hospitality Management is an advantage.


• Experience with Opera Cloud PMS or similar hotel management systems.


• Strong verbal and written communication skills in English are required.


• Excellent guest service, leadership, and problem-solving skills.


• Strong organizational skills with attention to detail.


• Ability to remain professional and composed in a fast-paced environment.


• A positive, confident, and team-oriented approach with a genuine passion for hospitality.


• Flexibility to work shifts, weekends, and public holidays as required.