Lead Concierge: Elevate Every Guest Experience

Hilton; Makkah Region; On-site; SAR 650,000 - 780,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Mental health resources

Crisis concierge

Employee assistance program

Job summary

Hilton in Saudi Arabia is seeking a Chief Concierge to oversee the concierge desk and lead the team in delivering memorable guest experiences. You’ll coordinate dining, transport, events, VIP services, and promotions while guiding the team to exceptional service.

The role requires strong leadership, a focus on guest satisfaction, and the ability to manage budgets and payroll with precision to maintain financial efficiency.

Qualifications

• High School Diploma or University Degree (list highest required level only)
• Experience in hotel concierge or guest services preferred
• License or Certification (if applicable)
• Languages

Responsibilities

• Supervise concierge team: Train, schedule, and supervise concierge team members
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and arrange dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Skills

Leadership

Guest service excellence

Team management

VIP guest handling

Education

High School Diploma or University Degree

Job description

Hilton in Saudi Arabia is seeking a Chief Concierge to oversee the concierge desk and lead the team in delivering memorable guest experiences. You’ll coordinate dining, transport, events, VIP services, and promotions while guiding the team to exceptional service.

The role requires strong leadership, a focus on guest satisfaction, and the ability to manage budgets and payroll with precision to maintain financial efficiency.