Front Desk & Guest Experience Lead - Jeddah

The First Group Hospitality; Jeddah; On-site; SAR 50,000 - 80,000; Full time

Job summary

Silver Sands Beach in Jeddah is seeking a welcoming Front Desk Agent to be the first point of contact for guests and members. You will handle check-ins, reservations, inquiries, payments, and coordinate with other departments to ensure a smooth guest experience.

The role requires strong communication, organizational skills, and the ability to work weekends/holidays as needed. Proficiency with booking and POS systems and fluency in Arabic; English preferred.

Qualifications

• Saudi National
• Front desk/reception experience preferred
• Strong communication and interpersonal skills
• Friendly, professional manner and guest service orientation
• Good organizational skills and attention to detail
• Ability to manage multiple requests in a busy environment
• Comfortable using booking systems, POS systems, and basic computer applications
• Fluent Arabic and good English communication preferred

Responsibilities

• Welcome guests and members warmly and professionally.
• Manage arrivals, check-ins, registrations, and related front desk procedures.
• Respond to questions about the beach, facilities, services, opening hours, and policies.
• Handle reservations and bookings, and keep guest information and records accurate.
• Answer phone calls and direct inquiries to the appropriate team.
• Coordinate with other departments to resolve guest requests promptly.
• Address concerns courteously and elevate issues when needed.
• Process payments or transactions in line with company procedures.
• Keep the front desk organized and maintain a professional reception area.
• Follow company service standards, safety procedures, and applicable local requirements.

Skills

Front desk experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Booking systems

POS systems

Arabic language

English language

Punctuality

Shift work

Education

Saudi National

Tools

Booking systems

POS systems

Basic computer applications

Job description

Silver Sands Beach in Jeddah is seeking a welcoming Front Desk Agent to be the first point of contact for guests and members. You will handle check-ins, reservations, inquiries, payments, and coordinate with other departments to ensure a smooth guest experience.

The role requires strong communication, organizational skills, and the ability to work weekends/holidays as needed. Proficiency with booking and POS systems and fluency in Arabic; English preferred.