Front Desk Agent (Saudi National)

The First Group; Jeddah; In loco; SAR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Silver Sands Beach in Jeddah is seeking a welcoming Front Desk Agent to ensure smooth, enjoyable guest and member experiences. You will greet guests, manage check-ins, reservations, and inquiries, and coordinate with teams to resolve requests while maintaining accurate records.

The role requires a friendly, professional demeanor, strong communication, and the ability to handle multiple tasks in a busy environment, including weekend shifts.

Competenze

• Saudi National.
• Previous front desk/reception/hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional demeanor with guest service focus.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests in a busy environment.
• Comfortable using booking systems, POS, and basic computer apps.
• Fluent in Arabic with good English communication preferred.
• Reliable, punctual, and able to work shifts including weekends and holidays.

Mansioni

• Welcome guests and members warmly and professionally.
• Manage arrivals, check-ins, registrations, and related front desk procedures.
• Respond to questions about the beach, facilities, services, opening hours, and policies.
• Handle reservations and bookings, and keep guest information accurate.
• Answer phone calls and direct inquiries to the appropriate team.
• Coordinate with other departments to resolve guest requests promptly.
• Address concerns courteously and escalate issues when needed.
• Process payments or transactions in line with company procedures.
• Keep the front desk organized and maintain a professional reception area.
• Follow company service standards, safety procedures, and local requirements.

Conoscenze

Customer service

Communication

Organization

Multitasking

Arabic

English

POS systems

Booking systems

Hospitality

Strumenti

Booking systems

Point-of-Sale

Basic computer apps

Descrizione del lavoro

Overview

Silver Sands Beach is seeking a welcoming and service-focused Front Desk Agent to support a smooth, enjoyable experience for guests and members. Based in Jeddah, this role is the first point of contact at the front desk and helps with inquiries, check-ins, reservations, and day-to-day guest needs.

Job Description

• Welcome guests and members warmly and professionally.
• Manage arrivals, check-ins, registrations, and related front desk procedures.
• Respond to questions about the beach, facilities, services, opening hours, and policies.
• Handle reservations and bookings, and keep guest information and records accurate.
• Answer phone calls and direct inquiries to the appropriate team.
• Coordinate with other departments to resolve guest requests promptly.
• Address concerns courteously and elevate issues when needed.
• Process payments or transactions in line with company procedures.
• Keep the front desk organized and maintain a professional reception area.
• Follow company service standards, safety procedures, and applicable local requirements.

Desired Skill & Expertise

• Saudi National
• Previous experience in a front desk, reception, hospitality, or customer service role is preferred.
• Strong communication and interpersonal skills.
• A friendly, professional manner and a genuine interest in guest service.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests in a busy environment.
• Comfortable using booking systems, point-of-sale systems, and basic computer applications.
• Fluent Arabic and good English communication skills are preferred.
• Reliable, punctual, and able to work shifts, including weekends and public holidays as required.