Field Training Leader: Frontline Capability ( Luxury )

Chalhoub Group; Riyadh; On-site; SAR 156,000 - 246,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Employee discounts

Job summary

Chalhoub Group is seeking a Specialist - Field Trainer & Capability Development to drive frontline capability across Brand KSA's direct retail and distribution channels. The role focuses on hands-on coaching, translating training into effective selling behaviors, and leading a network of ambassadors to ensure consistent standards.

The candidate will develop and deliver targeted learning interventions, partner with leadership, and monitor impact on customer experience and performance indicators

Qualifications

• Minimum 5 years of relevant experience in training, retail capability development, sales excellence, or frontline performance development.
• Proven experience in field-based coaching, on-the-job training, and frontline capability assessments.
• Proficiency in English and Arabic, both written and spoken.

Responsibilities

• Conduct training needs analysis to assess frontline capability gaps, considering commercial performance, customer experience, and business priorities.
• Create, communicate, coordinate, and implement an annual capability and training calendar aligned with business objectives, seasonal priorities, and new product launches.
• Research, gather, and localize Brand training materials in collaboration with Brand’s regional training team.
• Acquire and maintain advanced product knowledge and deliver effective product, brand, and selling skills training across direct retail and distribution channels.
• Create brand awareness at the frontline level and cascade important brand messages, product updates, and seasonal priorities.

Skills

Coaching

Frontline coaching

Learning delivery

Communication

Education

Bachelor’s degree in business administration, Learning & Development, Retail Management, or related field

Tools

Brand training tools

Job description

Chalhoub Group is seeking a Specialist - Field Trainer & Capability Development to drive frontline capability across Brand KSA's direct retail and distribution channels. The role focuses on hands-on coaching, translating training into effective selling behaviors, and leading a network of ambassadors to ensure consistent standards.

The candidate will develop and deliver targeted learning interventions, partner with leadership, and monitor impact on customer experience and performance indicators