Field Service Engineer – Lab Diagnostics & Customer Impact

Radiometer; Saudi Arabia; Remote; SAR 167,000 - 312,000; Full time

Job summary

Beckman Coulter Diagnostics in Saudi Arabia is seeking a Field Service Engineer to install, troubleshoot, and maintain biomedical and laboratory instrumentation in hospital and standalone labs. You will deliver frontline service, resolve problems, and drive customer satisfaction while supporting service revenue and warranty targets.

Travel throughout the district, train junior engineers, document repairs, and uphold safety and quality.

Qualifications

• Bachelor's degree in biomedical engineering.
• 3+ years of experience diagnosing and repairing biomedical and laboratory electronic equipment.
• Experience working with both internal teams and external customers.

Responsibilities

• Lead to assigned customers; troubleshoot, install, validate, maintain, and service repair needs on designated equipment.
• Provide training to less experienced Field Engineers; deliver excellent customer service and technical training on products.
• Complete on-time and accurate Preventative Maintenance and Field Modification Instructions as needed.
• Travel throughout the district territory to sites where instrumentation is used.
• Document and report all repairs and product failures; maintain service logs and order parts as needed.
• Keep up to date on administrative responsibilities and cycle times; report maintenance activities.
• Contribute to development of preventative maintenance procedures.
• Prioritize customer satisfaction and build lasting relationships with customers.
• Ensure compliance with post-offer background checks and drug testing; maintain strong organization and time management.

Skills

Time management

Communication

Education

Biomedical engineering degree

Job description

Beckman Coulter Diagnostics in Saudi Arabia is seeking a Field Service Engineer to install, troubleshoot, and maintain biomedical and laboratory instrumentation in hospital and standalone labs. You will deliver frontline service, resolve problems, and drive customer satisfaction while supporting service revenue and warranty targets.

Travel throughout the district, train junior engineers, document repairs, and uphold safety and quality.