Field Service Engineer – Medical Diagnostics (On-Site)

BD; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

The Field Service Engineer at BD will provide on-site technical support for BD Diagnostic Solutions' instruments across the Central and Northern regions, working from Jeddah. You will install, certify (IQ/OQ), repair and maintain flow cytometry systems, ensuring high service quality and strong customer satisfaction.

We seek 1–3 years' hands-on experience with IVD diagnostics equipment, a biomedical or electronics degree, and the ability to explain service offerings to customers while

Qualifications

• 1–3 years hands-on experience servicing IVD laboratory diagnostics equipment.
• Proven expertise with installation, maintenance, troubleshooting and repair of flow cytometry systems.
• Bachelor’s degree or equivalent in Biomedical Engineering or Electronics Engineering.

Responsibilities

• Provide on-site technical support per SLAs, including installations, relocations, IQ/OQ, and repairs.
• Deliver remote diagnostics and issue resolution beyond the help desk.
• Mentor distributors and lead service teams to ensure service excellence.
• Plan and execute maintenance, upgrades, compliant with regulatory requirements.
• Explain service contracts, coverage, terms, benefits, and pricing.
• Conduct pre-installation site assessments for successful BD device installs.
• Ensure compliance with quality, ISO, GMP, safety standards and BD policies.

Skills

IVD equipment servicing

Flow cytometry

On-site support

Education

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Electronics Engineering

Job description

The Field Service Engineer at BD will provide on-site technical support for BD Diagnostic Solutions' instruments across the Central and Northern regions, working from Jeddah. You will install, certify (IQ/OQ), repair and maintain flow cytometry systems, ensuring high service quality and strong customer satisfaction.

We seek 1–3 years' hands-on experience with IVD diagnostics equipment, a biomedical or electronics degree, and the ability to explain service offerings to customers while