Field Service Engineer – IVD Diagnostics & Flow Cytometry

Becton Dickinson; Riyadh Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

BD in Saudi Arabia seeks a Field Service Engineer to join the technical team, delivering on-site support for BD instruments and systems across the Central and Northern regions, ensuring uptime and customer satisfaction.

Responsibilities include installations, relocations, IQ/OQ certifications, remote diagnostics, and collaboration with distributors to maintain service excellence while complying with ISO, GMP, and safety standards.

Qualifications

• 1–3 years of hands-on experience servicing IVD laboratory diagnostics equipment.
• Experience supporting flow cytometry instruments preferred.
• Bachelor’s degree in Biomedical/Electronics Engineering or related field.
• Strong communication and presentation skills with customers and partners.
• Collaborative teammate who can manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide on-site technical support for installations, relocations, IQ/OQ, and repair per SLAs.
• Deliver advanced remote diagnostics and fault resolution for complex issues.
• Mentor distributors and lead distributor service teams to ensure service excellence.
• Plan and perform corrective and preventive maintenance, upgrades, and regulatory compliance tasks.
• Explain service contract coverage, terms, benefits, and pricing to customers.
• Conduct pre-installation site assessments and advise customers for BD device installations.
• Maintain compliance with ISO, GMP, safety standards and BD policies.

Skills

Flow cytometry knowledge

Field service experience

Communication skills

Education

Bachelor’s degree in Biomedical/Electronics Engineering or related field

Tools

IQ/OQ certifications

Job description

BD in Saudi Arabia seeks a Field Service Engineer to join the technical team, delivering on-site support for BD instruments and systems across the Central and Northern regions, ensuring uptime and customer satisfaction.

Responsibilities include installations, relocations, IQ/OQ certifications, remote diagnostics, and collaboration with distributors to maintain service excellence while complying with ISO, GMP, and safety standards.