Field Service Engineer – Fitness Tech & Customer Care

Technogym; Riyadh; On-site; SAR 89,280 - 133,920; Full time

Job summary

Technogym in Riyadh seeks a skilled service technician to install, maintain and repair fitness equipment, educate customers on proper use, and ensure high service standards. You will diagnose issues, perform routine maintenance, and guarantee accuracy in service records while delivering a premium fitness experience.

You will work within a dynamic service team, manage work orders, conduct root-cause analyses of product issues, and uphold Health & Safety guidelines to satisfy 100% of customers and

Qualifications

• Diploma or degree in Electronics & communications or similar.
• Mechanical or electronic engineering skills are required.
• Ability to troubleshoot, test, repair and service technical equipment.
• Knowledge of IT networking is an advantage.
• Experience with mobile tools and applications.
• Experience in managing service orders and client requests.

Responsibilities

• Execute jobs in line with defined standard operating procedures.
• Achieve field performance metrics (TTS, FTFR and JMR3).
• Manage stock of parts and maintain inventory records.
• Educate customers in the technical use and care of Technogym equipment.
• Perform root cause analyses to identify proper parts and solutions.
• Manage service work orders and service reports.
• Provide structured feedback on market problems.

Skills

Troubleshoot, test, repair and service

IT networking knowledge

Mobile tools & apps

Management of service orders

Repair business expertise

Client requests & complaints

Teamwork

Education

Diploma / Degree in Electronics & communications or similar

Mechanical / electronic engineering skills

Job description

Technogym in Riyadh seeks a skilled service technician to install, maintain and repair fitness equipment, educate customers on proper use, and ensure high service standards. You will diagnose issues, perform routine maintenance, and guarantee accuracy in service records while delivering a premium fitness experience.

You will work within a dynamic service team, manage work orders, conduct root-cause analyses of product issues, and uphold Health & Safety guidelines to satisfy 100% of customers and