Facilities Soft Services Manager - Guest Experience

JASARA PMC; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Jasara Program Management Company (Jasara PMC) in Saudi Arabia seeks a Soft Services Specialist to oversee soft services across our facilities in Qiddiya. You will coordinate housekeeping, cleaning, waste management, landscaping, and visitor support to meet SLAs and safety standards.

The role requires 7–10 years in facilities management, strong contractor liaison skills, and experience with large-scale developments.

Qualifications

• 7–10 years of experience in facilities management, soft services operations, or similar
• Experience managing service providers and contractors is preferred
• Experience in large-scale developments or public venues is advantageous

Responsibilities

• Monitor and coordinate daily soft services activities across assigned facilities and public areas
• Ensure cleaning, housekeeping, waste management, landscaping, and pest control services meet SLAs
• Conduct routine inspections to assess service quality and identify areas for improvement
• Liaise with service providers and contractors to ensure contractual obligations are fulfilled
• Support evaluation and implementation of corrective actions and verify completion of work orders
• Ensure compliance with health, safety, environmental, and quality standards
• Respond to customer, tenant, and stakeholder inquiries related to soft services
• Maintain service records, inspection reports, and operational documentation; prepare performance reports
• Assist in budget monitoring and development of operational procedures and continuous improvement initiatives

Skills

Facilities management

Vendor management

Customer service

HSE awareness

Reporting & analytics

Job description

Jasara Program Management Company (Jasara PMC) in Saudi Arabia seeks a Soft Services Specialist to oversee soft services across our facilities in Qiddiya. You will coordinate housekeeping, cleaning, waste management, landscaping, and visitor support to meet SLAs and safety standards.

The role requires 7–10 years in facilities management, strong contractor liaison skills, and experience with large-scale developments.