Soft Services Consultant

Dussmann-Ajlan & Bros; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Dussmann Ajlan & Bros in Riyadh invites applications for the Soft Services Consultant role to lead governance, performance assurance and oversight of cleaning, waste management, pest control and consumables across multiple facilities.

The ideal candidate has strong knowledge of BICSc standards, ISO/HSE compliance and ESG practices, with proven experience delivering services in clinics, offices, kitchens and critical environments to drive client satisfaction and continuous improvement.

Qualifications

• Experience in governance of soft services across multiple environments.
• Ability to review contracts, SLAs, KPIs and compliance.
• Familiarity with HSE, ESG, and regulatory requirements in KSA.

Responsibilities

• Oversee delivery of soft services across clinics, offices, kitchens, accommodation, and other zones.
• Ensure compliance with contract scope, SLAs/KPIs, and quality standards.
• Review and prepare soft services contracts and specifications.
• Monitor KPI performance, implement corrective actions, and drive continuous improvement.
• Manage NCRs, complaints, and service failures with root-cause analysis.
• Coordinate reporting and stakeholder communication with client representatives.

Skills

Leadership

Contractor management

Critical thinking

Problem solving

Communication

Stakeholder engagement

Decision making

Conflict resolution

Analytical mindset

Time management

Multi-tasking

Strategic planning

Governance mindset

Education

Hospitality / Hotel Management or related discipline

MBA

Tools

Inspection & audit tools

NCR tracking systems

SharePoint / EDMS

Job description

Dussmann Ajlan & Bros is pleased to announce a new career opportunity for the position of

Soft Services Consultant, based in the Riyadh, Saudi Arabia.

Role Purpose:

Provide governance, performance assurance, and technical oversight for all soft services including cleaning, housekeeping, waste management, pest control, and consumables across assigned portfolio. Ensure services are delivered in compliance with contract scope, SLA/KPI targets, BICSc standards, HSE requirements, environmental regulations, and ESG principles across all facility environments—driving continuous improvement, audit readiness, and client satisfaction.

Technical Knowledge:

Strong knowledge of soft services operations across diverse environments including clinics, offices (front & back), kitchens, accommodation, water storage areas, chemical stores, warehouses, helipad areas, server rooms, and critical infrastructure.

Good understanding of BICSc standards, local regulation, SLA/KPI frameworks, PMS procedures (inspections, observations, NCRs), and HSE/environmental compliance.

Awareness of ISO standards (ISO 9001 / 41001 / 45001 / 14001) and regulatory requirements related to hygiene, waste disposal, pest control, infection control, and chemical usage in KSA.

Understanding of ESG requirements, sustainability practices, waste reduction, and environmental compliance.

Key Responsibility:

• Soft Services Governance & Oversight: Oversee delivery of all soft services (cleaning, pest control, waste management, hospitality, consumables) across all facility environments; ensure compliance with contract scope, service specifications, and quality standards.
• Prepare and review Soft Services contract documents, including scope of work, SLAs/KPIs, specifications, and compliance requirements.
• Multi-Environment Service Assurance: Ensure appropriate cleaning methodologies, pest control measures, and waste handling practices are implemented across: Clinics and medical areas (infection control), Offices (front & back of house), Guest area (BOH & FOH) Kitchens and food handling areas, Accommodation and public areas, Water storage and utility areas, Chemical and hazardous material stores, Helipad and external zones, Server rooms, Technical room and critical environments
• Annual Service Planning: Review and validate annual cleaning plans, deep cleaning schedules, pest control programs, and waste management plans aligned with operational and regulatory requirements.
• SLA/KPI Performance Management: Monitor KPI performance across all soft services; review scorecards, trends, complaints, and service gaps; implement corrective and improvement actions.
• Waste Management Oversight: Ensure segregation, storage, transportation, and disposal of waste (general, hazardous, medical, recyclable) in line with HSE standards and local environmental regulations.
• Pest Control Governance: Review pest control strategies, treatment logs, trend analysis, and contractor performance; ensure safe, compliant, and effective pest prevention and control.
• Consumables & Chemical Management: Monitor usage, storage, and handling of consumables and chemicals; ensure compliance with COSHH/HSE standards and sustainability practices. Monitor stock levels and ensure that adequate supplies are always maintained to meet service requirements.
• Inspections, Audits & PMS: Implement PMS procedures including inspections, observations, NCR issuance, and closure; ensure audit readiness and compliance documentation.
• Contractor Performance Management: Evaluate contractor performance, manpower deployment, supervision, and training compliance across all service areas.
• Compliance & Regulatory Assurance: Ensure compliance with HSE, environmental, infection control, and regulatory requirements applicable to all environments.
• ESG & Sustainability: Support ESG initiatives including waste reduction, recycling programs, sustainable cleaning practices, and environmental performance monitoring.
• Risk Management & Critical Areas Oversight: Ensure high-risk and critical environments (clinics, kitchens, server rooms, chemical storage, helipad) are managed with appropriate risk controls and compliance measures.
• Establish a closed-loop service recovery framework to resolve guest complaints instantly while performing root cause analysis to eliminate recurring service failures.
• To manage and facilitate the project handover process, ensuring a smooth transition of new projects into operational mode.
• NCR & Continuous Improvement: Manage NCRs, complaints, and service failures; conduct root cause analysis and implement corrective/preventive actions.
• Reporting & Stakeholder Coordination: Prepare performance reports and dashboards; coordinate with FMC team, contractors, and client representatives for effective communication and action closure.

Soft Skills required:

• Strong leadership and contractor management
• Critical thinking and problem-solving
• Effective communication and stakeholder engagement
• Decision making and conflict resolution
• Analytical mindset with attention to detail
• Time management and multi-tasking under pressure
• Strategic planning and operational governance mindset

Systems & Digital Tools:

• Inspection & audit tools
• NCR tracking systems
• Document control systems (SharePoint / EDMS)

Experience:

• Hospitality / Hotel Management or related discipline.
• MBA.

Certification:

• BICSc Assessor
• ISO Internal Auditor (ISO 9001 / 41001 / 45001 / 14001).
• NEBOSH / IOSH

If you are an experienced Soft Services Consultant with a proven track record, we encourage you to apply and become part of our growing team.